Klaben Ford Lincoln - Service Center

Courteous, friendly, helpful, and efficient All of the employees at Klaben Ford in Kent are always very friendly, courteous, helpful, and efficient. My service advisor is Joe French whom I have All of the employees at Klaben Ford in Kent are always very friendly, courteous, helpful, and efficient. My service advisor is Joe French whom I have had service my vehicles over 10 years. He is very thorough in explaining everything that is done to my car and makes sure that it is washed and clean for me at my departure. Thank you, Joe for all your help More

Amazing This dealership is fantastic. I always feel welcome when I walk in. The kindness and respect from the people who work there make you feel at ease with This dealership is fantastic. I always feel welcome when I walk in. The kindness and respect from the people who work there make you feel at ease with any problems you may have with your car. More

Nice waiting room The waiting room is very nice! There is really not too much to say, and I am shocked that I must add words to met this criteria! The waiting room is very nice! There is really not too much to say, and I am shocked that I must add words to met this criteria! More

Always pleased with service Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience in the last 4 years I've been going here. More

Honest, helpful body shop service We have an older car that needs body work and it won't be covered by insurance. I needed advice from someone I trust so I asked Sales Manager Andy Be We have an older car that needs body work and it won't be covered by insurance. I needed advice from someone I trust so I asked Sales Manager Andy Bellian for a name. He recommended I talk to Steve in the body shop. I called him and explained our situation, that we didn't know if we should get the car repaired or salvage it. Steve invited us to bring the car in right away and within a day he called me with a very detailed list of options. We had taken it to other shops and the minimum estimate we had gotten was $4K; Steve broke down our options, beginning at $700. He patiently answered all of my questions and has gone above and beyond to put us on the right track. I'm very grateful to Andy for steering me to Steve and even more so to Steve for being generous with his knowledge. We are very pleased with the job his crew did. More

Outstanding service. Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correct Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correctly. More

Emergency power loss My car suddenly had no power and once at Klaben's. they found the problem quickly found the problem to be the throttle body needed to be replace. The My car suddenly had no power and once at Klaben's. they found the problem quickly found the problem to be the throttle body needed to be replace. The repair was completed and my extended warranty covered the repair. More

easy peasy Alway come. s have a good experience when i bring my escape in for service. I'll be coming back for a long time to. Kudos to all the employees at Quic Alway come. s have a good experience when i bring my escape in for service. I'll be coming back for a long time to. Kudos to all the employees at Quick Lane of Kent. More

Kind, friendly, and very professional staff. Joe French told me exactly what was done to my car for service. He went over all the items on the sheet when my car was complete. My car was washed Joe French told me exactly what was done to my car for service. He went over all the items on the sheet when my car was complete. My car was washed and very clean when returned to me Everyone at the service department is very friendly and professional. I enjoy the beverages and fruit that is supplied in the waiting area. It is a very clean and comfortable area . More

Great customer service I have a few minor disabilities at this time and found my salesman (Nate) to be extremely helpful in getting my service done, applied running boards I have a few minor disabilities at this time and found my salesman (Nate) to be extremely helpful in getting my service done, applied running boards to F150. Extremely happy with the way he handles himself dealing with the public. More