Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
5,240 Reviews of Klaben Ford Lincoln - Service Center
Sort by
September 01, 2016
Fixed the wrong leak another poor service from Klaben/Kent I brought in the car into Klaben Ford in Kent Ohio for a oil leak and they fixed the transmission pan. After the service I brought the car home being I brought in the car into Klaben Ford in Kent Ohio for a oil leak and they fixed the transmission pan. After the service I brought the car home being very concerned and telling them so since I saw oil on the driveway for a week, it was not transmission oil. The next morning after service it was still leaking oil on the driveway! Really!!! Back into service the next day and got another rental car so I can get to work. Got to work late--more time away from my job! So can I charge them for this lost work time--hehe? I brought the car in at 7am that day but they waited until 330 that day to look at it --and yes now it had to be kept overnight. BTW, I also had them replace the rear shocks--what was I thinking? I was hoping for the best, giving them another chance, etc, I guess. Boy did that blow up in my face. So it was another day in the rental and more inconvenience after being told it would be same day service. You would think I would be a priority to them, right? Since they had a complaint and they knew I was concerned over being charged for a service that was probably unnecessary? The manager called me and said, get this!, I had a lead in the oil pan! and there oil was left over from an oil change two weeks, also done at their service shop, that was not cleaned out--really--do you realize just how stupid that makes you look? That's why I brought the car in the first place if they only believed me--I dont like oil stains on my drive--it makes me crazy mad! So when I picked the car up I asked the agent about the oil pan leak she had no comment. It wasn't my best day so then I asked her why it took their superior trained service technicians a number of times to notice an oil leak she also shrugged her shoulders and walked away. This confirms what I had been saying all along--it was an OIL leak not a transmission leak! So no apologies, no discount, no nothing but a $600 bill for fixing the transmission pan--what a bunch of losers! And no--I would never go back, never buy a car from Klaben and never recommend them More
by hpierdomenico
Verified CustomerEmployees Worked With
August 31, 2016
Excellent service The work I had done, was done very well. The genuine parts from Ford didn"t hold-up well. We need to back our American Products. The work I had done, was done very well. The genuine parts from Ford didn"t hold-up well. We need to back our American Products. More
by Eric CHARGER
August 31, 2016
Honest and Genuine Jason didn't feel comfortable letting me drive my car after finding a serious problem with the engine, so he comped me a rental car for the weekend so Jason didn't feel comfortable letting me drive my car after finding a serious problem with the engine, so he comped me a rental car for the weekend so my car could be serviced faster. Great service, fair pricing, and honest people. I would purchase a Ford again, if only to continue going to this service center. More
by fordfocusthesecond
August 31, 2016
Called Me Back In Mike and Tom were very professional and attentive to my needs. They rechecked my brakes and assured me all was good. Was happy that Tom called me afte Mike and Tom were very professional and attentive to my needs. They rechecked my brakes and assured me all was good. Was happy that Tom called me after knowing I was not conform able with whether the brakes had been properly checked while car was in for the works service. So, he asked to recheck the brakes. Mike did a nice job explaining the wear of my brakes. Thanks Tom and Mike! More
by Pam Zakacs
Employees Worked With
August 31, 2016
Joe in service Joe has always exceeded my expectations. Both in time and performance. This last visit was as always quick and easy. My tire rotation, oil change , an Joe has always exceeded my expectations. Both in time and performance. This last visit was as always quick and easy. My tire rotation, oil change , and new wipers were done before I knew it. Gene G More
by GGGOLFPRO
August 30, 2016
The Works I had "The Works" package done to my Ford Escape recently. The service I receive at Quick Lane is always professional, prompt, and efficient. I have n I had "The Works" package done to my Ford Escape recently. The service I receive at Quick Lane is always professional, prompt, and efficient. I have never had a bad experience getting work completed on my vehicle via Quick Lane. I recommend their services to everyone! More
by RCB2791
Employees Worked With
Jason DeMarco
August 29, 2016
Oil change and newbattery Great service friendly people great help did not try and sell me anything I did not need he was very honest about what I needed Great service friendly people great help did not try and sell me anything I did not need he was very honest about what I needed More
by TOPCAT81
Employees Worked With
August 29, 2016
Outstanding customer service. Highly responsive. I appreciated the ongoing communications and willingness to provide me with alternative, temporary transportation. Plus, the waiting room was very co I appreciated the ongoing communications and willingness to provide me with alternative, temporary transportation. Plus, the waiting room was very comfortable and conducive for working. More
by epetridis
Employees Worked With
Jason DeMarco
August 29, 2016
Awesome service Great service. They did everything try said try would in great time. Very nice / excellent customer service. I would recommend them to everyone. Great Great service. They did everything try said try would in great time. Very nice / excellent customer service. I would recommend them to everyone. Great job! More
by Kt1morton@aol.com
Employees Worked With
August 26, 2016
Super Service from first to last step The Klaben Team delivers from the moment you step out of your car. Eric Dyer made sure that all of my service concerns were listed and then carefully The Klaben Team delivers from the moment you step out of your car. Eric Dyer made sure that all of my service concerns were listed and then carefully explained what could be done. He researched options for replacing my tires. The waiting room was comfortable, clean, and well stocked with a variety of beverages and snacks. I am diabetic and welcomed the fact that there was fruit, coffee, and water available. While I was there, a worker came in several times, checked the food area and asked if anyone needed anything, Before I left, Eric followed me to my car to make sure that the phone-radio sync system was fully operational, Jim More
by PARLISCRIB
Employees Worked With
Eric Dyer
