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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,983 Reviews

4,983 Reviews of Klaben Ford Lincoln - Service Center

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September 14, 2016

They always get my car in quick and they always do an amazi. I went in for an oil change and they found a nail in my tire they fixed it . I always feel important when I go there they treat me like family . More

by KIMBERLY.HOHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
September 13, 2016

Another great experience! Klaben is a great dealership and service place. Always friendly, kind, honest, and dependable. Great prices on tires too. I deal will Kim W. She is ve More

by MMSt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2016

Excellent service. Super knowledgeable people I was impressed by the excellent service and knowledge of the people who worked with me. All my questions were answered quickly and accurately. Great More

by Badmoonrising44281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard "Buddy" Moore
September 12, 2016

Super I have searching for a dealership since moving back to northeast Ohio. I lived in South Carolina for 5 years and was lucky enough to have a great deal More

by fpretzloff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2016

Friend Indeed! My low tire pressure light came on and I stopped in without an appointment. Eric filled it with air but after I left the "low tire pressure" sign nev More

by ENEWTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
September 11, 2016

Extremely disappointed I was never informed they could not take my drums off to check them! When I left the car started making a grinding noise from the back so I had to go More

by SCOTTLGREEN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know his name
Sep 14, 2016 -

Klaben Ford Lincoln responded

Thank you so much for sharing your comments regarding your recent experience at Quick Lane of Kent. Your feedback is very important to the entire team. As the manager, I take full responsibility for what happens here at Quick lane and as such, I apologize that we failed to deliver the level of customer service we expect and you deserve. I am truly sorry that you were inconvenienced because of our attitude and lack of attention to the task at hand. Our team failed for not communicating the condition of the brake drums. This condition is not abnormal for our region of the country but it certainly is not a reason to bypass the inspection of the rear brakes. We failed to follow our standard and professional processes and as such, we inconvenienced you. I am genuinely concerned about your satisfaction and welcome the opportunity to speak further with you about your experience. Feel free to call me (Patrick Sandy) directly at 330.593.6800. I would really like to make things right and appreciate the opportunity to regain your confidence in Quick Lane. Please accept my sincere apology and thank you again for your candid feedback. It is instrumental in our ongoing training and coaching opportunities as we strive for continuous improvement.

September 10, 2016

Klaben Body Shop provides excellent work and service. Nick Johnson and the crew at the Klaben Body Shop deserve congratulations for a job well done! The repairs to my auto, the delivery prep and the serv More

by BUCKEYEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
September 09, 2016

Brandon is Great! Thank you for your help with my leased Ford Focus. I really appreciate your advice and help in getting my car fixed. It was nice to know someone had More

by Synchro95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold, Brandon Brinko
September 09, 2016

Oil change and tire replacement We have received different service from different service managers. We trust Kim more than another one. The techs are fabulous as always! Oil changes More

by Ritzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny King, Anthony Wilson
September 08, 2016

Above and beyond After they were notified the issues we were having with our vehicle, they made sure to have a rental car ready to go and Gregg spoke to us personally More

by covasdds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Donovan
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