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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,305 Reviews

5,305 Reviews of Klaben Ford Lincoln - Service Center

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December 05, 2017

1st oil change I was told with extended warranty would be less. Price I paid was good but not what I was told. I will continue to have Escape More

by Rjoh720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Dec 05, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to give us your feedback. If you could please contact me: Sean Bradford (Service Manager), I would like to ask just a couple questions in regards to your warranty concerns to see if there is anything I can do to help.

Dec 05, 2017 -

Klaben Ford Lincoln responded

My contact info is as follows: My Email is: sbradford@klaben.com, 330.593.6761.

Dec 06, 2017 -

Klaben Ford Lincoln responded

Thank you for providing us with your feedback regarding your recent visit to our service department. We are thankful that you will still have your Escape serviced with us. I would however like to hear more about your thoughts on the extended warranty and the pricing just so I understand it better and also to see if there is anything that I can do for you. Please contact me at your convenience, Mike VanHoose, mvanhoose@klaben.com, 330-593-6789. Again, thank you for your feedback.

December 05, 2017

Quick - job well done. Called for a starter switch for my Freightliner, appointment was made next day with Mike. Truck was in and out same day, service is great. More

by mark.proto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2017

Job well done! The waiting room is nice with TV, coffee, and donuts. The job was done a little sooner than they estimated. Professional staff! It was a nice experie More

by Kathryn Lawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2017

Pleasant and timely Having just moved into the area from Illinois, we needed a dealership we could count on. Our daughter leased her Escape from you and she recommended y More

by janelh103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
December 02, 2017

Awesome Experience Thank you for taking the time to service my car! I wasn't scheduled until the following weekend, but you took the time to take care of me immediately! More

by MKgirlohio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott, Brandon Pritchett
November 30, 2017

Kept updated and problem fixed well Very fast service and keept up to date on the repair status also gave a complementary rental car which was very helpful and appreciated definitely rec More

by coltsharvick2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
November 30, 2017

Absolutely the best customer service anywhere! This Quicklane went completely out of their way the day before Thanksgiving to help my daughter with her car and give a mom peace of mind. I cant say More

by cagraczyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Floyd Bowen
November 29, 2017

Good customer service Klaben is an honest dealership who wants to make customers happy. They are kind and considerate. I will definitely return for future repairs and maint More

by MMSt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loretta (car rental)
November 29, 2017

Good service I’ve gone to klaben for as long as I’ve had a car, even before that my family has gone there. They’re friendly when we go, and they make sur we are se More

by crashfireus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2017

Service to our car We had a few issues with our Ford Explorer come up that have required some persistence and determination as a team to get resolved, but the team reall More

by Ginger2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian
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