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5,299 Reviews of Klaben Ford Lincoln - Service Center
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August 28, 2018
The Works Pkg The staff are professional and prompt. Service is completed in a reasonable time. They are also good at reminding you when it's time to bring your veh The staff are professional and prompt. Service is completed in a reasonable time. They are also good at reminding you when it's time to bring your vehicle in for regular service. More
by jmlujan
Verified CustomerEmployees Worked With
Brandon Pritchett
August 27, 2018
Great customer service Kyle was so attentive to all the work being done on my car and kept me up to date with any changes. My car was there for 3 weeks so it was very key th Kyle was so attentive to all the work being done on my car and kept me up to date with any changes. My car was there for 3 weeks so it was very key that he keep me informed and I highly recommend him to anyone who wants the service of their car to be cared for! More
by hkostens
August 27, 2018
Quickly losing my faith in their service A new pan was installed under the transmission, without anyone even telling me and one of the screws that holds it up was not even attached so it was A new pan was installed under the transmission, without anyone even telling me and one of the screws that holds it up was not even attached so it was hanging under my truck. This is the second time, out of 6, that something was not completed on a routine oil change. The first was they forgot to tighten the lug nuts on one of my tires, after a rotation, so the tire was wobbling and almost came completely off. I'm getting very concerned with their service department and it's a shame because I really like the folks I deal with. More
by mmarsh8
August 25, 2018
A great 20K miles service at Klaben Another outstanding job by Mike Brandvold. Mike and Mona Crooks once again gets our MKX in, serviced and back out the door in record time. Mona took Another outstanding job by Mike Brandvold. Mike and Mona Crooks once again gets our MKX in, serviced and back out the door in record time. Mona took care of us in Mike's absence at check out. What a team! It doesn't get any better. Spent some time with Sean Bradford, haven't seen him in years. We both recognized each other immediately. It's great to have Sean as part of the team at Klaben. More
by HOTROCK100
August 22, 2018
escape service Joe French is a good man who does his best to service my two Ford vehicles in a prompt manner. I would recommend Joe and Klaben Ford service to anyone Joe French is a good man who does his best to service my two Ford vehicles in a prompt manner. I would recommend Joe and Klaben Ford service to anyone. More
by JASH1
Employees Worked With
August 21, 2018
Great Service Service is the best at Klaben Ford. I've been dealing with Joe French for years and he is helpful and courteous every time. Helped me with a rebate an Service is the best at Klaben Ford. I've been dealing with Joe French for years and he is helpful and courteous every time. Helped me with a rebate and exceeded my expectations. More
by MOON9777
August 21, 2018
Oil change Always prompt and friendly! Ease of appointment scheduling and quick and excellent work are some of the main reasons I enjoy coming here. Highly recom Always prompt and friendly! Ease of appointment scheduling and quick and excellent work are some of the main reasons I enjoy coming here. Highly recommend! More
by Danni411
Employees Worked With
Kyle Sott
August 21, 2018
Dishonest I took my car in for recalls and was told I would have my car back the same day. After several calls and miscommunications by Klaben I was able to ge I took my car in for recalls and was told I would have my car back the same day. After several calls and miscommunications by Klaben I was able to get my car back 3 days later with no apologies whatsoever. They were rude. Klaben told me my car was incredibly unsafe because my brakes were so bad. They called and told me this several times. They lied. I had new brakes put on 2 weeks prior. I witnessed them being put on. The whole process was nothing but a struggle and I felt very disrespected and just very disheartened that I could not trust Ford. I purchased my car from Klaben and believed they had integrity. What a let down. I had replaced one of the recalls myself, it was a vavle. I asked them to not replace that but I would like a refund for what I had bought. They said okay but then proceeded to replace it anyway even though it was brand new. I asked for mine back so I could take it to the part store and get a refund. They mumbled and said they didn't have it anymore. They said they sent it to Ford and that I would have to call them to get a refund..why? I am standing right here at Ford can you set up my refund or call the person that can do that? Nope. They did not give me my rebate information on my tires either. They put way too much tork on the tires so the car had a weird noise until I got them adjusted. Overall just very disappointed. More
by Not Happy
Employees Worked With
Brandon Pritchett, Mario Palomba
August 21, 2018
First routine service on my Fusion I was met with friendly sales and service professionals- My questions were all answered and my vehicle was given thorough and quick service. I would r I was met with friendly sales and service professionals- My questions were all answered and my vehicle was given thorough and quick service. I would recommend Klaben to anyone looking for a Ford. More
by Victor Pallotta
August 20, 2018
Best collision repair experience Was referred to Klaben from a friend who is very particular about his vehicles and had a great experience. I informed Nick of our former negative exp Was referred to Klaben from a friend who is very particular about his vehicles and had a great experience. I informed Nick of our former negative experiences at other body shops, specifically vehicles being returned with scratches/swirly marks. Nick was understanding and guaranteed this would not occur. The end result was fantastic and the FIRST time ever we had a vehicle in a body shop that was returned in excellant condition (no swirly's!). The completed body repair/paint appeared brand new. Will definitely return in the event of another unfortunate auto accident or body work/paint work that needs complete. More
by jonnich2000
Employees Worked With
Nick Johnson
