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5,299 Reviews of Klaben Ford Lincoln - Service Center
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September 14, 2018
Service is Good, Parts are Faulty Once again I had to bring my Fiesta for a recall and to fix a previously repaired recall, so initially I was not too happy. I had my Fiesta at the sam Once again I had to bring my Fiesta for a recall and to fix a previously repaired recall, so initially I was not too happy. I had my Fiesta at the same service center in 2016 for the recall on the transmission. If you own one of these matchbox cars, you know that when it starts slipping the car jolts you so hard you get whip lash everytime to try to stop or push the gas pedal after a stop. I thought that since this had been previously repaired due to a recall, that it would once again be repaired, I was wrong. Apparently my warranty was extended on the "replaced" parts, but not from the date they were installed. Rather, the warranty was extended from my initial warranty date. So no suprise the parts were not covered and I was quoted $1600 to repair the transmission for the 2nd time on a car with less than 94,000 miles. The service techs were very helpful and it is not their fault that Ford has not repaired the initial problem. In fact, the "new" parts my techs had to use were actually the same parts they removed with no upgrades, repairs or fixes applied. So thank you Ford for replacing a faulty part with another faulty part. I've been driving Fords for 20 years, and my grandfater even worked at and retired from Ford after he came home from WWII. We have been a Ford family for generations and I am so disappointed in how the issues with these transmissions has been handeled. Since a faulty part was used to "Repair" my vehicle, I may get 5,000 miles out of it, or 30,000. It's hard to say. Either way I now have to look at a new car with new car payments, and I can tell you that it will NOT be a Ford. More
by jcocozzo1
Verified Customer
September 13, 2018
Awesome Positive experience at your service department. Joe French was courteous, knowledgeable, and professional. I was very upset when my car would not st Positive experience at your service department. Joe French was courteous, knowledgeable, and professional. I was very upset when my car would not start that morning, finally got someone to give me a jump and was advised the battery was bad. Past experience at Klaben service in Kent prompted me to drive from Mayfield hts to Kent even though I did not have an appointment. Battery was replaced and other issues addressed. I am glad my confidence in your service department made me make the right.decision! More
by Lynn Harris LYNN_HARRIS71
September 13, 2018
Excellent Shop Very good shop. They do superb work and are incredibly timely. I recommend them to anyone in the area looking for quality work on their vehicle. Five Very good shop. They do superb work and are incredibly timely. I recommend them to anyone in the area looking for quality work on their vehicle. Five star service, Always. More
by zferg7722
Employees Worked With
Patrick Sandy, Brian Thompson
September 12, 2018
Solving issues from previous visit I just want to thank Klaben Ford for their quick response to an issue that I had with my Ford Escape. I gave a negative response earlier, but they set I just want to thank Klaben Ford for their quick response to an issue that I had with my Ford Escape. I gave a negative response earlier, but they set up an appointment with me to try and solve my problem. I met with Mr. Sean Bradford and others at Klaben. They showed me the problems with my Escape up on the rack. They explained in detail what needed done. Mr. Bradford and the rest of the Klaben Ford team, are going to repair my Escape, and are going above and beyond my expectations! They have totally regained my trust. Thank you all very much and it was my pleasure meeting with all of you on this situation, from management to the mechanics....an awesome team! More
by RUSTYJ777
September 12, 2018
Part recall I love Klaben Ford they are friendly, honest and do things the right way. I love that you have option to stay or have a rental when having a service d I love Klaben Ford they are friendly, honest and do things the right way. I love that you have option to stay or have a rental when having a service done. More
by Jbugsstylin
Employees Worked With
September 11, 2018
A very good service department solved a very difficult probl Tom Alcorn and his staff worked very hard at solving a very unique problem I was having with my 2018 Ford Explorer. As the problem was being worked on Tom Alcorn and his staff worked very hard at solving a very unique problem I was having with my 2018 Ford Explorer. As the problem was being worked on Tom and Mario kept me advised as to how things were progressing.. The problem is now resolved. Thank you Guys. More
by Kaptain1
September 10, 2018
Even though they were very busy - got in and out quickly! Got in without having to wait and as usual very helpful and friendly service. They always keep us informed of any recalls that there may be on the ve Got in without having to wait and as usual very helpful and friendly service. They always keep us informed of any recalls that there may be on the vehicle, which is very helpful. More
by Bookbug1125
Employees Worked With
September 10, 2018
Quick, easy and friendly Recently bought a car that need a recall completed. It only took 45 minutes for them to complete the job and I was on my way. They have always been g Recently bought a car that need a recall completed. It only took 45 minutes for them to complete the job and I was on my way. They have always been great with service! More
by Rick
Employees Worked With
September 07, 2018
Not satisfied! Brandon was awesome, but I have no trust in the technicians. They said I needed complete new exhaust system from "Y" pipe back. After I left there I w Brandon was awesome, but I have no trust in the technicians. They said I needed complete new exhaust system from "Y" pipe back. After I left there I went to an independant muffler shop. They quoted me $364 for a complete new exhaust...less than 1/3 the price of Klaben! After they got it up on the rack, they came out and asked me "who said you needed a new exhaust from "Y" pipe back" I told them the dealer. He said I didnt need a new exhaust, just a new resonater and my exhaust has at least another 5 years left on it. I walked out paying $146 and my exhaust is quiet now! Techs said I needed new water pump and gasket, and front bearings and seal for my one drive shaft. They quoted me almost $2,500 to $3,000 to do the work! How can I trust them on this work needing done?!? I am a totally disabled senior living on Social Security....I cant afford this...its a rip-off! No, not satisfied!! More
by RUSTYJ777
Employees Worked With
Brandon Pritchett
September 07, 2018
Full rear brake job Stopped in because we knew we could be seen without an appointment. Got seen right away and they told us my husband needed brakes, rotors and calipers Stopped in because we knew we could be seen without an appointment. Got seen right away and they told us my husband needed brakes, rotors and calipers and we also got an oil change. Total job was almost $700. Price was higher than what I expected. Will continue to use their services. Thanks quicklane! The guys are always nice. More
by ADKINSTRAV88
Employees Worked With
James Perkins
