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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,299 Reviews

5,299 Reviews of Klaben Ford Lincoln - Service Center

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October 02, 2018

great service, even when they are crazy busy. they listen to what is going on with your car,even when it doesn't make sense. they keep you in the loop as to where your car is in the process. More

by KASMARSCAFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
October 01, 2018

As Usual Great Experience!! Like always it's fast and easy to get your car serviced! Mona Crooks is always right there to get the paper going so the work on the car goes smooth a More

by wasp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2018

Thank you Klaben Ford: Air Bag Recall Work to My Car Since the purchase of my '09 Mercury Milan from Klaben Ford in Kent, OH, I have taken it to their service department for routine maintenance and other More

by dmorgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
September 30, 2018

Excellent Roscoe, Sean and Brandon are excellent to work with. 3rd suv bought from Roscoe. Sean and Brandon did everything they could to help us with all of the More

by The Fat Bob Grill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
September 28, 2018

Ford authorized a new transmission. The car's transmission already had a previous repair. That combined with difficulty in obtaining necessary parts resulted in the decision to go ahea More

by CAVARETT
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2018

service with inspection I love how the work is accomplished and vehicle is given the once over and items needing attention are identified. This allows a person to schedule th More

by gedaddy10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Perkins
September 28, 2018

Absolute wonderful service Kim is always very pleasant and gets everything done. Klaben did everything to keep us happy while waiting for recall parts, and installed them as soo More

by Dharrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2018

Great Job Mona Was excellent as always. My service was done in an expedient manner. The waiting area has been updated and is very user-friendly Would refer anyo More

by bill425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2018

Satisfied Customer The service department is very thorough and efficient. They explained everything. The waiting area is clean and has WiFi, tv and snacks. The service More

by Escape Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2018

Service My only concern was the fact that I missed a voicemail that my car was ready no one made a second attempt the same day my car was not return till the More

by terrydkaufman53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Sep 25, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide you feedback regarding your recent service visit. I want to thank you for your positive ratings but really appreciate the comment regarding only one phone attempt to contact you. You are correct, we should have made another attempt, no excuses. Your comments will be shared during our numerous coaching and counseling sessions as we work to try and improve what we do. Again, I thank you for your time to provide us with your feedback and apologize for our inadequate communication. If there is anything that I can try and do for you, please let me know. Mike VanHoose, mvanhoose@klaben.com.

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