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5,299 Reviews of Klaben Ford Lincoln - Service Center
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August 27, 2019
Superior Service I have a 2018 Ford Ecosport which started having shifting issues. I had my vehicle in for repairs most of the time between May and August. The first t I have a 2018 Ford Ecosport which started having shifting issues. I had my vehicle in for repairs most of the time between May and August. The first time I had it in, they rebuilt the transmission. Still had issues, so I took it back and they replaced the solenoid. Still had issues, so I took it back in again. Since they had basically done everything they could and it still wasn't working correctly, they got authorization from Ford to replace it with a new one. During this time period in which they had my car more than I did, they were very helpful in working with me and getting me loaners and rentals. Nate, from the sales Department, even brought my car to my work and swapped vehicles so that I didn't have to miss more work. Tom, the service manager, has been extremely helpful in getting this resolved. He has even been following up with me periodically since I got the car back to make sure that everything is going well still. I highly recommend this dealership! They have an awesome service department! I was losing faith in Ford since I previously had a Focus with transmission issues. But they have restored my faith! I highly recommend this dealership, they truly care about their customers! More
by Diana Morado
August 24, 2019
Very professional Everything was explain from the beginning to the end. I would recommend Klaben’s service department to anyone that has a Ford vehicle, and if you nee Everything was explain from the beginning to the end. I would recommend Klaben’s service department to anyone that has a Ford vehicle, and if you need service ask for Kim. More
by bpnovember1975
Verified CustomerEmployees Worked With
August 24, 2019
BASIC OIL CHANGE AND TIRE ROTATION The service was faster than I had anticipated. Service was done and I was informed on what service had taken place. The best part of my experience The service was faster than I had anticipated. Service was done and I was informed on what service had taken place. The best part of my experience was with the technician that did the work. He thought he may have left either the oil filter or oil plug loose. He then came to my residence to find out both were on correctly. This type of concern is rarely seen. Thank You More
by perkosrk
Employees Worked With
I cannot give you the name of the service technician but that can be found on my work order., Brian Thompson
August 23, 2019
Excellence My entire reason for coming to Klaben is Mike B. I trust him completely. In addition, to the excellence he provides the techs are always extremely th My entire reason for coming to Klaben is Mike B. I trust him completely. In addition, to the excellence he provides the techs are always extremely thorough. More
by JudyM
Employees Worked With
August 22, 2019
Pain Touch Up The staff were very professional and the job was completed in a timely manner. We are satisfied with the work that was done by the staff. The staff were very professional and the job was completed in a timely manner. We are satisfied with the work that was done by the staff. More
by WLANE
Employees Worked With
August 22, 2019
Lack of Communication and Urgency I called into the Service Center to make an appointment for two outstanding recalls, and said if there was time to look at something else that was pot I called into the Service Center to make an appointment for two outstanding recalls, and said if there was time to look at something else that was potential issue. I made an appointment a few weeks out, and brought it in as scheduled. When I made my appointment, I was told the recalls should only take a day. I had my husband and 6 month old son follow me out to pick me up, and the next day waited for a call with an update. As it got close to the end of the day, my husband and I were both calling the service center for an update, as we were both at work, and trying to figure out who was picking me and my 6 month old son up. We finally got a hold of someone after 5, who said my car wasn't even looked at and they were "backed up". I reiterated that I understand that back ups happen, but I would have liked to have been communicated with and updated. Also, if you knew you were backed up, my recalls were not an emergency, and I would have happily rescheduled. They proceeded to arrange for a rental for me, and said it would be at Northfield as our child care is in Macedonia. However, without calling us back to ask, there was no availability at Northfield, and they sent us out to Bedford, which is the opposite direction of our house in Aurora. At this point, it was 5:30, and the rental place closed at 6, so we got my 6 month old, drove all the way to Bedford, then had to get him home in Aurora in time to eat. This was unnecessarily stressful. The next day I get a call that the person still hasn't even looked at it and there was no ETA. I told Joe that I would be picking up my car the next day either way, and would take it somewhere else to get serviced. He then called on the next day (Friday) and said my car would be ready at the end of the day. I went and picked up my car, and not a single person apologized for the inconvenience. I was so disappointed in my experience and shared this with Joe. When dropping off my car initially, I made the comment that I like to get my work done here because this is where I bought my car, so all the service records are in one place and that I would be looking to trade in my car in the near future for something bigger (i.e. the 6 month old). I will absolutely not be purchasing from Klaben after this experience and will take my business elsewhere. I am completely understanding that things come up, but the lack of communication and empathy and respect for my time is the reason why I will not be coming back to Klaben. More
by anonymous
Employees Worked With
August 22, 2019
Excellent service manager!!! I originally had issues getting my Lincoln serviced in a reasonable amount of time. Sean, the service manager personally called me twice to make thin I originally had issues getting my Lincoln serviced in a reasonable amount of time. Sean, the service manager personally called me twice to make things correct and make sure I was a happy customer. Mr.. Klaben runs an outstanding dealership and its very obvious why his service manager goes out of his way to make certain his customers are well taken care of. There is a reason why they are so busy, they are GREAT at what they do!! Thank you again Sean for your outstanding customer service!!! More
by VIOLET.SPAGNOLO
August 21, 2019
A team aimed to satisfy their customers The last encounter (visit) started out rocky however; the team recovered with adequate communication and overall attention to all concerns. Team was v The last encounter (visit) started out rocky however; the team recovered with adequate communication and overall attention to all concerns. Team was very empathetic to my concerns about the issues and length of time to complete the job. I was satisfied with how Mike B. and Sean picked up the ball and made me feel like they cared. More
by ETMOD
August 21, 2019
Well worth the drive I had service work done on my 2016 Ford F-150 at Klaben Ford and their service department went above and beyond to make my experience exceptional. THA I had service work done on my 2016 Ford F-150 at Klaben Ford and their service department went above and beyond to make my experience exceptional. THANK YOU to everyone involved in solving the problem with my truck. You’ve won my trust and future business! More
by Rick67
August 20, 2019
Had to go elsewhere!! Could not get my car in for an oil change in a reasonable amount of time so had to go elsewhere. Apparently your service department is too busy for c Could not get my car in for an oil change in a reasonable amount of time so had to go elsewhere. Apparently your service department is too busy for customers so I will be checking other places to get service done on my car. More
by VIOLET.SPAGNOLO
