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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,801 Reviews

4,801 Reviews of Klaben Ford Lincoln - Service Center

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September 07, 2021

Time for a oil change on my son’s fusion. My son plays football for Akron university and his schedule is extremely hard to deal with. Luckily mike Brandvold is amazing was able to work it in and get it do More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 03, 2021

The issues were resolved and taken care with no issues. Staff were friendly and helpful and understood what needed to be done. Great job to all More

by Lball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

September 03, 2021

Service took a while because parts had to be ordered but I was furnished a rental car. Also, price was reasonable. I have been taking this 2006 Lincoln to Klaben ever since I bought it and I trust them to More

by DrMike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 03, 2021

Service was great Very friendly and nice service department also very helpful to get my truck back to me as quickly as possible also my looked great after it was detailed after the repairs. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Klaben Ford Lincoln responded

Hello, your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

September 03, 2021

My service experience was great as always. Brandon as my tech , And everything happened that he said would happen, very satisfied, he takes care of me every time I come in. More

by Kruizing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Sep 07, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

Sep 07, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

September 02, 2021

Excellent service, good diagnosis of mechanical problems and swift repairs. The repairs were covered under the extra warranty I purchased when I purchased the vehicle. I was pleased with the service! More

by VERNON3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 31, 2021

Kim has been our service rep for over 16 years, we have Kim has been our service rep for over 16 years, we have always been more than happy with her and the entire service experience all these years, More

by BUCKEYEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 30, 2021

I’ve been doing business with klaben Ford for over 30 years and we’ve established a very good relationship that I can trust and depend on More

by Jackmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Sep 03, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 30, 2021

Easy sign in. Easy check out. Easy to understand all services rendered. I feel I received good value for the price. I would recommend Quick Lane to friends and family. More

by kpatrick3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 30, 2021

Recently my AC stopped working"the hottest week of the year". I called, and at first they said they could not get me in until a few weeks later. I explained my circumstances,and they took my car in to ser More

by Kathy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager, not sure of his name. He made this repair happen quickly.
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi Kathy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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