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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,134 Reviews
Call Service Center (330) 673-3139

5,134 Reviews of Klaben Ford Lincoln - Service Center

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November 07, 2024

We've purchased a few vehicles from Klaben now and they always take good care of us in sales and service. More

by momlanasa
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 07, 2024

Always a pleasure dealing with this with Shelby Wiley and this dealership's service department. More

by CRAIG.WILMINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 06, 2024

Great service and communication. Big thanks to the entire staff that assisted with my vehicle. More

by Tim.nida2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Any of the techs that physically worked on my vehicle, did a great job.
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November 05, 2024

Joe French was great, as always. Work was done properly. I miss the granola bars in the waiting room. More

by MOONER93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 02, 2024

Mobile oil change service is amazing. The tech arrived on time and did a great job. More

by nick@amfmarine.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mobile service
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November 02, 2024

Always helpful when addressing my needs and at a reasonable cost within my time constraints More

by muschold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 02, 2024

Joe was awesome, he helped me and kept me updated the whole time my car was there. Thanks Joe!! More

by nwitherow4893
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2024

After 3 trips to Klaben for the same problem, it still was not fixed. Their last diagnosis was to install a new latch in my tailgate. The body shop that was originally working on my truck ordered the la More

by rmcgraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Thurman Jr
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your you review and honest feedback about your recent service visit. In addition, your kind words about Anthony were appreciated. We share this feedback with our entire team and use it to know what we’re doing well as well as areas needing improvement. After reading your comments it is clear that we failed on a couple fronts and in turn did not provide you with the level of service you deserve, no excuses. Your time and complete satisfaction are very important to us. We clearly let you down in our diagnosis and created an inconvenient experience and lost confidence. We are better than this. It was a pleasure meeting you over the phone, personally apologizing and gaining your valuable additional insight. Thank you for giving us another opportunity to regain your trust and confidence in us. As we discussed, we appreciated your business, but more important to us is building a relationship in which you look forward us to providing the level of service you deserve. Thank you again for your feedback. Anthony, I, and the entire Klaben Team remain at your service. Sean Bradford – sbradford@klaben.com

October 31, 2024

Did what they said they were going to do at the time they said they would. More

by coolbreeze103
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2024

Aaron was faced with a challenge when my truck arrived and he handled this situation with great customer service as well as communicating with me every step of the way. Much appreciated More

by Cashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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