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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,930 Reviews

4,930 Reviews of Klaben Ford Lincoln - Service Center

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April 06, 2022

They always treat me like family. Kim Wolfram is wonderful to work with. Always gives an explanation you can understand. More

by j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

April 06, 2022

Kim is fantastic, courteous and professional. She is always very helpful and explains the work and charges in detail. More

by Gpoulos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

April 05, 2022

Excellent service, professional, courteous From Tyler to the manager Sean , & steave , top mechanic The best More

by tonyoloc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

tonyoloc responded

Top service department Well managed, excellent representatives, Knowledgeable, courteous . We had ford trucks for almost 23 years The best service ever

April 04, 2022

Kim in the service department helped me out tremendously I thank her so much I had a few problems and she took care of them for me she has a very pleasant attitude and she is extremely professional and I t More

by Destry. Brooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim in service department
Apr 06, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

April 04, 2022

I bring my truck to Klaben for all of my service because it is consistently a good experience. Mario is my service tech and he is great. I don’t have a reason to go anywhere else. More

by Zach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Apr 06, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

April 04, 2022

The staff was very courteous especially my assigned rep Mike B. The work was completed timely as well More

by jpachell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. If you have any further questions, please give us a call. We're always happy to help! Take care!

April 04, 2022

I take my explorer for service and we are taken care of so we'll by Joe French. We appreciate his honesty, friendship and professionalism. More

by Jmc422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!

April 03, 2022

My service visit was a good experience. My service rep. did a great job getting me in on time. Everything went well. My visit went so well I renewed my service contract for another five yea More

by mjunejam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Apr 05, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is ever anything else we can do for you! Safe travels!

April 02, 2022

Kim tells you up front on the expected work and guides you through the process. Thank you. More

by xx
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Klaben Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 02, 2022

My son’s fusion unfortunately had a bent rim. The parts department was excellent trying to help us. Mike Branvold was his usual helpful self and we were able to get it repaired quickly before my More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

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