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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,930 Reviews

4,930 Reviews of Klaben Ford Lincoln - Service Center

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April 09, 2022

Excellent attention to detail and diligence in diagnosing abs repairing my vehicle. Tyler and service manager Tom Alcorn go above and beyond in assisting the customer. 5 Star customer service. I have never More

by riggt1856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Klaben Ford Lincoln responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 09, 2022

Kim has always makes me feel as if I was her favorite customer. Thank you Kim for all your help. More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Klaben Ford Lincoln responded

Hi Carl, thank you for your kind review; we are happy to pass along your comments to Kim here at Klaben Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

April 09, 2022

Kim is the best. Friendly and knowledgeable. Makes me feel like a valued customer no matter how minor the service call. More

by nedeaner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kim here at Klaben Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

April 08, 2022

Work was great (I'd like to give the mechanic 5 stars but not sure which it was) - the only thing I didn't like was no estimate. I never got an estimate on the phone, when I dropped it off, while I waited la More

by PAWN3974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Apr 11, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Quick Lane. Your feedback is important. Thank you for the positive marks, kind words and especially the candid comments. We dropped the ball and failed to provide you with the level of service you expect and deserve. No excuses. We have processes in place and we’re better than that. We ask for feedback via multiple venues so we can see how we’re doing from the customer’s perspective. Feedback like yours is essential in coaching, counselling, training and acknowledging team members. We also incorporate the perspective gained from customers into process improvements. I also appreciate the extra time that you spent with me via a phone call. Again, I thank you for the positive comments. We ask for feedback, we listen and incorporate that feedback moving forward. I will end by thanking you once more and apologize for not exceeding your expectations. Just know that I and the entire Quick Lane team remain at your service. Patrick Sandy, psandy@klaben.com, 330-593-6800.

April 07, 2022

Joe French and all the staff I encounter are always courteous, friendly, and professional. The waiting room is stocked with drinks and snacks and seating is very comfortable. It is always nice to be More

by frenchpatricia196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

April 07, 2022

Klaben always thoroughly checks out my car and takes excellent care of me. From the porters , service desk and mechanics More

by Tjeckhardt67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Apr 10, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

April 07, 2022

Kim is always so patient and quick to handle any service needs we have. We appreciate her so much! More

by MrsG12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Klaben Ford Lincoln responded

Hi, we appreciate your feedback of our Staff's outstanding service! We hope to be of service to you again! Take care!

April 07, 2022

Kim is great and very helpful! She is prompt in returning my call if I have questions, and she is always friendly. More

by fsgbullitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Klaben Ford Lincoln responded

Hi, we appreciate your feedback of our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 06, 2022

Every time I come here I am impressed with the prompt and courteous service. You will be impressed too. More

by Ksufan11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We are always more than happy to assist you if anything else comes up. Take care!

April 06, 2022

The staff were very friendly they had my truck done half hour ahead of schedule time coffee was fresh More

by gtaylor6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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