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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,930 Reviews

4,930 Reviews of Klaben Ford Lincoln - Service Center

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April 16, 2022

Everyone is very friendly in the service department! I work with Kim she is very friendly and thorough always answers my questions . More

by MAMASCHILL1757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

April 15, 2022

Tyler is always so friendly and helpful. He takes you through the whole process and doesn't try and sell you things you may not need, or figures out when you may need it to work around your More

by KD.JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

April 14, 2022

I’ve purchased 2 vehicles from klaben it’s no hassle easy and most importantly stress free also customer service is excellent ! More

by ABORON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Apr 16, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

April 14, 2022

Kim Wolfram was very courteous and helpful. Her knowledge about my Ford edge was exceptional and gave me a very high level of confidence. More

by dmerleno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Klaben Ford Lincoln responded

Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

April 14, 2022

Qualified, efficient, and customer-oriented. What more could you possibly ask for? I will only use this shop for my car’s emergency needs! More

by PamsVW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Apr 17, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 14, 2022

As always klaben ford does a terrific job. We trust everything They do. They take such good care of us. More

by ABMALECKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2022 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 13, 2022

I have purchased two trucks from Klaben over the past seven years and they have always treated me as a valued client. After my first truck purchase, Mike Brandvold was assigned to me as my tech rep. I More

by Jetcaptain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 12, 2022

The dealership is great but why have me come in for the recall when they did not have all the parts. More

by jknatch
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Apr 12, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. Thank you for your kind words, positive marks, and your candid comments. We let you down in properly preparing for your visit, utilizing our processes in place to prevent this, and in turn failed to provide you with the experience you deserve, every time. No excuses. I enjoyed meeting you over the phone, gaining additional insight, and making arrangements to meet you in person and resolve your concerns. I have shared all of this feedback with our entire team. We look forward to having the opportunity to continue serving you and building a relationship based on trust and confidence. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - Service Manager - sbradford@klaben.com

April 12, 2022

When I drove in they took care of my car right away. Looked over the car and checked everything out. More

by BECKY1526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Apr 14, 2022 -

Klaben Ford Lincoln responded

Hi, your satisfaction is our top priority. Please let us know if there is ever anything else we can do for you! Safe travels!

April 12, 2022

Awesome service, awesome dealership. Wonderful people to work with. Very friendly, professional, knowledgeable service team. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Apr 14, 2022 -

Klaben Ford Lincoln responded

Hi Lisa, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

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