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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,801 Reviews

4,801 Reviews of Klaben Ford Lincoln - Service Center

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March 21, 2022

Tyler Schultz makes coming to Klaben for service a positive experience. he really is a very professional and courteous young man! More

by jjohnston11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

March 21, 2022

I appreciate the concern that Joe French has shown over the relatively minor electrical issues in my Escape. Whenever Joe isn’t available, Mona Crooks is always quick to help me. Mario took care of an ap More

by DAVE_WMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Mar 23, 2022 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

March 21, 2022

Klaben employees are very courteous and friendly. I appreciate their follow up on the service too. More

by GROTAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 21, 2022

Tom Alcorn stepped in and helped us with some electrical repairs that needed done on our brand new Lincoln. If not for him we would’ve had to take my car back for a 4th time. More

by DAVIDSONAMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 20, 2022

He was very quick and friendly. Explained every thing very well and was very helpful. More

by Gregll1781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

March 20, 2022

Wonderful service. Punctual. Great people. We love Joe French. Klaben has always been good to us. More

by hannonc00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 19, 2022

Excellent experience working with the service department at Klaben. Joe French did a thorough job of explaining the 30,000 mile check up on our Continental. He is personable, knowledgeable and makes the e More

by r_trausch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2022

This was my first visit at the Ford Service Center and I was highly impressed. Brandin was helpful, kind and so easy to work with! My service was done quickly and efficiently-all around great experience! More

by Mariakwallace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
March 19, 2022

Service dept is very accommodating and great to work with! Don’t mind driving to Kent to bring it in. More

by fondalet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Mar 22, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

March 18, 2022

Mike knows my vehicle inside and out, and always provides sound advice. Very happy with the service. More

by palmtsp1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

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