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Klaben Ford Lincoln

Kent, OH

5.0
14,676 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,676 reviews

June 26, 2018

Always great at Klaben! Recently just purchased another new car at Klaben Ford in Kent... As always, the team there is great! Very helpful, a pleasure to work with everyone. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stickler
June 26, 2018

Body shop Excellent service, my truck was done in the time specified and the staff was friendly and courteous. They took care of all the details for me. More

by smokindiesel98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
June 26, 2018

Great employees Clean and easy to by a car Chris Voke is Good salesman car was clean and ready when I got to pick it up all great employees to work with More

by davegerrow627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stickler
June 26, 2018

Helped in an Emergency During a very busy time for the Service department Kim worked us in and finished the repairs much sooner than we ever expected. She gave us fair reco More

by HAWKEYE44333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2018

I was in for an oil change I love my service writer Mona, and my salesman Michael Cooney they both take very good care of me. I love klaben ford Lincoln. I refer anyone I can More

by RAISINRKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2018

Knowledgeable and responsive they made me feel like welcome No question remained unanswered. All time lines were met and exceeded. This was our third vehicle from Klaban. There is a reason for this. The time th More

by Kentalbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson, Denise Miller
June 25, 2018

Lack of transparency! Very disappointed. I have purchased and leased 7 vehicles with Ford in over 20 years and never had a dealership reluctant to provide invoice information. My overall expe More

by Ford1178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Louis Polos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Polos
Jun 25, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Klaben and for the additional information you provided. We value your feedback. On behalf of the Klaben team, I sincerely apologize that we failed to deliver the level of customer service and transparency that you expect and deserve. This is not acceptable and there are no excuses. We have the ability, the resources, and the culture of integrity to consistently provide a level of service that sets Klaben apart and that customers have come to expect from Klaben. Please know that your candid and detailed comments are taken seriously and provide value to our leadership team for training and individual counseling sessions. We have a responsibility to insure this scenario doesn't repeat itself. We also have a responsibility to you to make things right. As a member of the leadership team that is responsible for managing the individual you worked with, I share personal responsibility for your frustration and wasted time. It's important to me personally that I address the issue internally with the individual involved and most importantly with you. Please accept my personal apology and my commitment to you to make things right. My only agenda is your satisfaction. Feel free to call me directly on my cell, 904.553.2991 or the store 330.673.3139 at extension 310. If your position is to move on, I understand and respect your decision. Regardless, I remain at your service and on your terms. Doug Lewin Sales Manager

June 25, 2018

Great Experience - Professional It's nice to finally to have found a dealership that cares about the customer. I transfered from the Horrible Dealership Nick Mayer Ford. Worst Experi More

by DISCMANJEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Bradford, Carli Ramage, Carli Ramage
June 25, 2018

The best severice appt. I ever had. I have never been treated better in the 56 years I've been buying cars. Kim is the best . She should get an atta girl. thank you Kim. More

by hgardner45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2018

Leased a new focus Nate made the whole process as easy and quick as possible. Very helpful. He even delivered the vechile to me. Definitely will be doing business with n More

by Chase catanese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Bellian, Nate Bryant
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