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Klaben Ford Lincoln

Kent, OH

5.0
14,654 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,654 reviews

October 14, 2018

Excellent First Time Experience Since high school I have never had a new car. I went from used car to used car that got me by but was terrifying to drive too far or too fast. This al More

by Ford1776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas
October 13, 2018

Absolutely Amazing Best experience I have ever had at a dealership. Doug and Rich were both amazing. They were very helpful and explained everything thoroughly. You can More

by Jgrenfell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter, Denise Miller
October 13, 2018

They were patient and informative! Myself and my girlfriend spent an entire day with Chris and Dave, asking every question we could think of and to be honest, probably asking the same q More

by IRNOEbot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
October 13, 2018

The managers sean and mark are amazing! Stuck in pa they made it possible to see our concert and get home safely. And made it comfortable for us when we were scared. More

by ash0990.AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2018

Klaben is the best! I've been doing business with Klaben for many years now and highly recommend them as a honest and competitive dealership. I can't say enough about Ter More

by bassistmarkh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2018

New Brakes Got me in and out in an hour or so. Kept me informed of any issues. Didn't try to upsell me on anything else More

by MWBRICHFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
October 12, 2018

Great place to do business Can't say enough good thinks about this place, buying a car made easy. Dan, Chris, Andy, and Christine we all wonderful to deal with.. More

by Bagsjr
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Peters, Andy Bellian
October 12, 2018

New car not even paid off yet This is the 2nd time I've had to have car serviced. Nothing I did to it. It is only 2015. I hate FORDS. This is the one they gave me for the 1st new o More

by ALEXANDER0599
Recommend Dealer
No
Employees Worked With
Doug Carter
Oct 26, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your candid feedback. I apologize for the disappointment you’ve experienced recently in your vehicle and understand your frustration with repairs necessary up to this point. Your feedback is reviewed by our entire Management team and details are discussed for reaching a resolve with which our customer is comfortable. I really enjoyed speaking with you and greatly appreciate having the opportunity to regain your confidence and solidify our pledge to stand behind you and your investment. Your peace of mind is extremely important to us, and I look forward to continuing the conversation. Thank you again for your time and your feedback, as they are both truly appreciated. Sean Bradford – Service Manager – sbradford@klaben.com

October 12, 2018

I was in and out fairly quickly. Like I said, I was in and out fairly quickly with my oil change. I was late, but the employees were super nice about it and gave me no less than per More

by watson_2809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2018

Simply the BEST We have leased numerous vehicles and it’s always a pleasure to deal with Dan. We wouldn’t go anywhere else. The best customer service around. More

by dawn2152
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Peters
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