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Klaben Ford Lincoln

Kent, OH

5.0
14,676 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,676 reviews

February 01, 2020

I had been shopping at another ford dealership for my last couple trucks. I wasn’t real happy there and I had bought a car here 10 years ago. Glad I came back the really treated me good. More

by COLE.JIM38
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
January 31, 2020

Great experience as always. They were able to get me a rental even with short notice of needing one. Process was fast and easy. Great job Mona&Joe More

by LAZANISDANIEL
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2020

Recall ready Quick to get me in and do my recall service. As usual friendly service, no matter how busy they are they make you feel like you're their number one p More

by Bookbug1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2020

Dealer Review I have been a Klaben customer for over 35 years. It has always been a place where the customer comes first and is treated with respect and integrity. More

by MMEKEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
January 28, 2020

2017 Ford Fusion Recall When we purchased our Certified Pre-Owned Ford Fusion on 1-20-20 we were informed by Tyler Kline in sales that recall service needed to be performed o More

by maul35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2020

Tim was the best sales person I have ever worked with, he even filled up car and brought back snacks from store for our 9yr old. Best car buying experience. More

by lizmulroy
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2020

Ford Transit T-350 15 Passenger van My son and I came in to look at the used Ford transit. Chris Volk met us and had the van pulled up and ready for us to look at. He was very informativ More

by gwaihir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2020

Brake caliper In the few years of going to these guys for service, I've learned that I can trust them. As years go by, and they continue their good service, they c More

by MOONER93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Hunt
January 28, 2020

Awesome indeed Kim Wolfram in Streetsboro is always my service helper. She is excellent to do business with. Never have an issue and I am very satisfied with my serv More

by sashabluesaphire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2020

Had a terrible experience once again. Probably will find another place to go. Takes forever to get a call back. And no one knows seems to know what is going on with your car. Since no call back after two me More

by Kathy McInnes
Recommend Dealer
No
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback from your recent visit with us as well as spending the time on the phone with myself and Mike B. earlier. I enjoyed meeting you over the phone, listening to the transparent insight you shared, and the compliments given to our team members. We shared this with our entire team and reflect on it in order to improve ourselves and the level of service we provide for our customers every time. We let you down in a couple ways over the last couple visits and appreciate the opportunity you have given us to make it right for you and restore your confidence in us. Our sales team and our service team both look forward to continuing the strong relationship developed over the years. Thank you again and as always, I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

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