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Klaben Ford Lincoln

Kent, OH

5.0
13,691 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,691 reviews

December 23, 2019

Very happy This is my second vehicle I have bought from Klaben. My salesman Chris was great. He was professional and easy to work with. And the girl who helped m More

by Regina Roos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2019

Great service Went in for an oil change and Rosco and Mona really took care of me and provided exceptional customer service. I will be bringing my Ford into Klaben More

by Disappointed123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2019

Awesome Oil Change They got me in when I wanted them to, then they held my car for me until I could return because I had a prior engagement. Mona is always helpful and f More

by pedroj01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2019

Very cloudy headlights My headlights had become very cloudy and dim. Klaben was the only shop I called who would look to see if they could be restored. They couldn't, so Nic More

by merri_mcp
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
December 22, 2019

Price of new vehicle right, really lowballed my trade in. They were told to remove breakaway switch from trade in, employee cut the plug off instead of pulling harness thru floor. This will cost me an addi More

by Whokares2
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2019 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Klaben. Your feedback is important. When we offered to remove the breakaway parts from your trade-in vehicle, our intentions were to save you time and money. I apologize that our failure to remove the plug from the harness caused you frustration and inconvenience. No excuses. I hope that when you brought this to Tyler's attention, his immediate offer to reimburse you for any added cost on your part was satisfactory. All of our Team Members are empowered to do the "right thing" for our customers. When we make a mistake, we need to make it right. Regarding your trade-in value, I apologize if our actions and words left you feeling like we "lowballed" your trade-in. I assure you that was not the case. In today's transparent and hyper-competitive environment, we must be very competitive in order to make a sale. That being said, it's more important that we remain sensitive to our customers' needs, empathize with their position, and find a way to meet or exceed their expectations. We continually critique our processes and learn from experience. Thus, your comments are a resource for us to utilize in our ongoing efforts toward continuous improvement. Thank you! Please reach out to me personally if you would like to continue the conversation. Merry Christmas. Rich Klaben. 330.673.3139 ext 308.

December 22, 2019

Very fast turnaround. I got the works done and was very impressed with how fast the car was done and ready to go. Mona Does a great job. More

by bill425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2019

Great courtesy shown each and every time I need assistance. I am very pleased to take my car to Klaben. Mike , Mona and Joe Frence are super good at their job. Very friendly, service never takes long. Always of More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
December 21, 2019

Oil change I always get great service will dealing with the service dept. Mona is always courteous and very helpful in all aspects of her job, Thanks to all More

by ARLENE_44312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2019

Courtesy Each time I have taken my vehicle in, I am treated with courtesy and respect. Joe French, my service contact, listens and is always patient with my c More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2019

Quick and Easy The lease return and repurchase process was seamless. I was a little nervous going to a new dealership after using the same one for so long. Mike was More

by Jennie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
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