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Klaben Ford Lincoln

Kent, OH

5.0
14,143 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,144 reviews

September 28, 2020

David helped me out through text messages which I appreciate during this busy time in my life. He was very helpful and was able to answer any questions I had. When it was time to come in David was i More

by Jamiealyce1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
September 28, 2020

David Mitchell was very helpful and professional. I liked the large selection of vehicles in stock. Everyone there was courteous and helpful. The financial department was helpful. More

by Ddecker1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchell
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2020

Mario was very courteous and helpful. A rental car was arranged for me and the diagnostic testing was quick and well communicated. I'm so pleased that I went with this dealership! More

by andreabee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
September 27, 2020

Tyler was very helpful. He had good communication skills and was quick to respond. I also loved the remote delivery option. They made everything easy! More

by christinemcadman89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2020

Tim found me the truck I wanted, took very excellent care of me. The only thing that I am disappointed with is the wash rack people. They were very slow, and did not do a good job cleaning my new truck. Wind More

by trishp01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Sep 30, 2020 -

Klaben Ford Lincoln responded

Thank you very much for your kind comments about Tim. He strives to provide a “Top-Notch” experience for all his customers, and I’m glad he was able to deliver that kind of experience for you. Thank you for your constructive comments regarding the condition your vehicle was in at the time of delivery. Obviously, we failed you and we need to do better. No excuses. Your comments are vital in helping us continue to train our team as well as focus on areas of improvement so we can deliver a level of service that Klaben customers like you are used to receiving and deserve. Thank you again for your consideration, your candid comments, and your continued trust in Klaben.

September 26, 2020

Most Awesome group of people to deal with. I have been buying cars from them for year and have no complaints what so ever. I leave there feeling good about everything, even on the service department side. More

by doedoe3928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
September 26, 2020

I had service performed on my 2017 F-150 and while the initial appointment did not go as planned, Sean Bradford stepped-in to make things right. Sean followed up with me, listened attentively to my needs More

by stowheliman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2020

The dealership was clean and modern. They exhibited a culture of high customer service and want to meet our needs not just sell a car. More

by Chris Maurer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Garred
September 25, 2020

We had a perfect experience at the Klaben dealership. Our salesperson Matt was excellent. His knowledge of his product was fantastic. The whole process was smooth as silk. More

by gadair
Recommend Dealer
Yes
Employees Worked With
Matt Moyers, Andy Bellian
September 25, 2020

As usual my service mgr. Kim wolfram was prompt and professional .My car was completely checked and serviced . The team at Klaben was very helpful. More

by LDEPERRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Briant
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