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Klaben Ford Lincoln

Kent, OH

5.0
14,137 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,137 reviews

March 13, 2021

Working with Brandon Stahl at Klaben Ford Lincoln was such a great experience. Brandon went beyond my expectations and because of Brandon I wouldn't hesitate to buy again from Klaben Ford Lincoln. He pro More

by Fred M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Miller, Brandon Stahl
March 13, 2021

Kim is a great service advisor! Very efficient through the whole process, provides updates and is always friendly and willing to help customers with any questions they have or issues that come up with the More

by gsimko2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Halls
March 13, 2021

Kim was amazing. She was very helpful. And everything was done in a timely manner. If we have a problem she fixes it right then. More

by delciejarvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chapman
March 13, 2021

Great job nice person they worked well together and with my wife myself and made it easy to decide witch vehicle works best for hour needs thank you More

by mjej30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Stahl
March 13, 2021

I have problems with these people every time I go there for service, service advisors can't seem to tell the truth, at least the ones I've worked with, with the exception of Mona, she is awesome More

by Fatdinkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Mar 24, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and positive comments about Mona. We share this feedback with our entire team using it for coaching, counseling, and celebrating. I apologize for our team failing you and leaving you feeling betrayed in our communication. The parts delays and unclear arrival up to this point have been frustrating to say the least, no excuses. I'm so glad Mona and I had the opportunity to speak in person and solidify a game plan for closure once parts arrived. Your patience and understanding with these delays were not expected, but definitely appreciated. Now that the parts are here and appointment is set we are looking forward to repairing your concern expeditiously and thoroughly. Thank you again for your feedback and the opportunity to restore your confidence in us. We will not let you down and as always our entire team remains at your service. Sean Bradford - sbradford@klaben.com

March 13, 2021

To date my family has purchased or leased 18 cars/trucks from Klaben Ford. Theresa reason for that. The sales throughout customer service are outstanding people. People may or may not remember what you say More

by Paulmartindo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2021

Customer since 2015. Sales/service team and experience overall remains incredible. A trusting relationship with your dealership is one of the most important factors in brand loyalty. We are surrounded by More

by KB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
March 13, 2021

I have trusted kim wolfram and klaben ford to do all my vehicle maintenance for years. I even used klaben and kim when I didn't own.a ford! More

by Kathi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2021

Have always been loyal to Klaben. Always will be. Few hick ups this round but will be back. Communication needed to be addressed but later handled. Started with service issues on previous truck, led to p More

by todd.schafer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Colbert
March 12, 2021

I had a great experience purchasing my car. My salesperson Nate was very attentive to my needs and made the process very painless. The young lady that helped me in the finance department as outst More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Bryant, Denise Miller
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