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Klaben Ford Lincoln

Kent, OH

5.0
14,143 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,143 reviews

April 06, 2021

Nick gave us outstanding, reassuring service on a stressful day, and that continued throughout our experience. He handled arrangements to get our car to Klaben, worked smoothly with our insurance com More

by Mjtefft
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
April 06, 2021

The service was completed in a timely manner, the staff was very kind/respectful, and my car left in great condition. They worked in collaboration with my insurance company and the car rental company, maki More

by enyszczy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Workman
April 06, 2021

Louis is FANTASTIC. Very responsive and eager to make sure he understood what we were looking for. We will certainly recommend him in the future. More

by Klarmstrong219
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2021

David Mitchell made buying my new Bronco so easy. Denise in finance made the process go quickly too! Very happy with the whole experience! I’ll be recommending your dealership to my friends! More

by denisepokorny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
April 06, 2021

As usual, Mona and Sean did an excellent job start to finish, I don't know who the mechanic was that worked on it, but the job was done correctly and the car was spotless when it was finished More

by Fatdinkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2021

It was a good experience overall although I’m a little salt. The bed of the truck is all beat up and it looks like they dropped a “drop in” bed liner to deceive. It’s not salesman’s or the finance manager More

by JohnnyCall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Stahl
Apr 12, 2021 -

Klaben Ford Lincoln responded

John, Thank you for sharing your honest feedback with us, we appreciate your insight. I sincerely apologize for our failure to properly communicate the details behind our reconditioning process with you. We failed you and that is unacceptable. No excuses. In retrospect, if I were in your shoes I would come to the same conclusion, raise similar concerns, and might not be as gracious as you have been. I appreciate your time on the phone and hope our conversation helped regain your trust in me, Brandon, and the Klaben team. Thank you again for for your time, consideration, and candor. The Klaben team and I remain at your service. Steve Opalko - sopalko@klaben.com.

April 05, 2021

The collision service department was able to locate and order the exact parts that I needed to fix my car. They even found the correct color so I didn't have to get it painted. I highly recommend them. More

by smokindiesel98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
April 05, 2021

Always the best! Very friendly, courteous, and they listen to your need. No matter who I talked to or worked with, everyone showed the same service- just awesome! More

by VALLEJARVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott, Steve Opalko
April 04, 2021

This is one of the best dealers in the country!!! They always take care of the customer. They are wonderful to do business with. I got a great deal and I love my new Ranger pickup. The ride is very comfor More

by Timmckinzies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Colbert
April 03, 2021

Looked on the website at vehicles and was able to look at multiple. I was originally looking at a Ranger but David did a nice job getting me into a F150! More

by ksupilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Miller
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