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Klaben Ford Lincoln

Kent, OH

5.0
14,466 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,466 reviews

November 15, 2016

Great Service! We had a bad accident in which our front driver's side tire and rim were damaged beyond repair. The service center put me in touch with the body shop More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman, Kyle Sott
November 15, 2016

Great Experience with lease termination / new car My lease was expiring, and I worked with Doug Carter - sales guy, and Kenny King - lease guy. This two gentlemen gave me all the options and pricing More

by John from Hudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bellian got me started..., Doug Carter, Kenny King
November 15, 2016

Service & repair on Ford Fiesta Very good service, team was welcoming and very well explained the work done. Not pushing for more than needed. Customer service called as soon as wor More

by eysiolud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2016

New Lease This is the second vehicle I've purchased at Klaben. Doug Carter has worked with me on both of them. He has went above and beyond to make sure I got w More

by Mike76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter, Tom Nicodemus
November 14, 2016

Excellent This review was very easy to write. Quick, effective, efficient, well planned and easy. Well done. A rental car was made available to me and it gre More

by DIANASl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2016

great service jt and matt were great have dealt with jt in the past and my whole family works with him now. very helpful. will luse them again. More

by SANDYHASELOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hryb, Jeff Tetreault
November 14, 2016

Trans Eric and team were excellent. Kept me informed. Loaner car was good. Fixed car quickly. Clean service center. Friendly efficient. Listened. Wiill come More

by PSTOCKER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny King, Eric Dyer
November 14, 2016

Works Oil Change I typically have really good experiences at Klaben in Kent. I bought my car there and go there regularly for oil changes and some services. I waited a More

by ncorll
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe French
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
Nov 14, 2016 -

Klaben Ford Lincoln responded

Thank you for taking the time to submit this review. Your comments are very important to all of our team members. I'm sorry we didn't provide you with timely service. You're right, 2 hours is too long. I'm very sorry if we added stress to your day. Thank you for speaking with our service adviser Joe French today. Joe truly wants to provide excellent service to our customers and was very concerned that you weren't completely satisfied with your recent service visit. I'm glad Joe was able to provide you with a solution that will make future service visits more convenient. Thank you for your patronage and we look forward to seeing you in the future. Carl Bujorian Service Director Klaben Ford Lincoln, Inc. cbujorian@klaben.com 330-593-6722

November 14, 2016

Amazing quick kind I went in and received respect, patience,and got just what I wanted. They were fast. Saved me money. It was very clean inside the building. I would r More

by 4 wheel drive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny King
November 14, 2016

Fantastic! They gave me a great deal on my trade in. They are so nice and friendly and really appear to appreciate you as a customer! More

by MS OLEKSIAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Hryb, Tim Casto
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