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Klaben Ford Lincoln

Kent, OH

5.0
14,666 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,666 reviews

February 22, 2017

Owner very involved Great salesman I have purchased many vehicles from this dealership they are not pushy and even Mr. Klaben is involved with all of my deals More

by SBOWERS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT
February 22, 2017

Excellent Service I recently leased with Klaben Ford and had gotten into an accident which totaled my car. Buddy was with me every step of the way, available to answer More

by haleigh11933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard "Buddy" Moore
February 21, 2017

Very positive experience The sales staff was incredibly helpful and was able to get me the exact car I wanted when I went to Klaben that day. Everyone worked to get me the be More

by Newcar17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eben Wicks
February 21, 2017

Oil change. Check cooling system. I stopped last week to have cooling checked, because the light came on. They were very concerned and added coolest. I made appointment for oil chang More

by RJKMIATA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2017

Selling issues that don't exist Twice now I went here for a simple oil change because I didn't have the resources I needed to do it myself. I usually maintain my car myself and know More

by smcnutt5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember their names.
Mar 01, 2017 -

Klaben Ford Lincoln responded

Thank you very much for sharing your recent experience at Quick Lane. I sincerely apologize for failing to deliver the level of service you expect and deserve. No excuses! We have the right people, the right intentions and the ability to do better than this. We make every effort to stand apart in our industry, so being “just like most other places” is both disappointing and unacceptable. And the thought that we “improperly reinstalled” parts on your car is a definite cause for concern. At your convenience, I would welcome the opportunity to continue the conversation. Be assured that your comments and feedback are very important. First, we owe it to you to make things right. Then, we’re responsible for using the information we gather in a constructive manner to counsel and coach every team member (me included) toward continuous improvement. Please call me directly at 330.593.6800. Thank you. Pat Sandy, Manager.

February 21, 2017

Truck lease turn in and new truck sale. We are always treated with care and respect when we deal with Klaben. Building a relationship with our salesman and service guy is important to us. More

by JCarter
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
February 21, 2017

Leasing We lease regularly and have been working with Roscoe every time now for several vehicles. He is always ready to answer questions and let's us take ou More

by Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2017

Repair under warranty They were able to schedule around my schedule. I also got a rental through them and had no problems. We picked our car up after hours and some of the More

by RUSS_HOWARD1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2017

All around great experience. Really friendly and professional. We are very happy with our vehicle. Our sales rep Matt was awesome! Definitely will be back in 3 years when our leas More

by Kirby21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hryb
February 20, 2017

Rudest people I have met there I guess it is out with the old and in with the younger and cheaper they had no interest in me only the sale if this is the route they have to go I fee More

by LUTESLOREN
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Eben Wicks, Stephanie Slomberg
Feb 20, 2017 -

Klaben Ford Lincoln responded

We at Klaben Ford are so very sorry to learn and read of your most recent experience purchasing a new vehicle from us. Certainly this is not the kind of impression that we ever want to leave with our customers. We take great pride in meeting and exceeding our customer's expectations daily, but in this instance we failed to live up to yours and our own expectations! Exceeding your needs is what drives our future success, clearly we still have room for improvement. If you'll allow me, I would like to personally reach out to you and discuss your experience so that we can improve our process and improve our focus on you our customer. I look forward to speaking with you and our continued growth. Thank you for your honest feedback. James Stickler Sales Manager Klaben Ford 330-673-3139 ext 246

Feb 28, 2017 -

Klaben Ford Lincoln responded

Thank you so much for taking the time to sit with me and share your experience last night, and providing us the opportunity to listen to your concerns. It is honest feedback like yours that will allow us to better ourselves, our processes and our culture; allowing us to better serve you and all our customers. Thank you for placing your trust in us once again and for allowing us the chance to serve your vehicle needs one more time. We are looking forward to many more years of serving your vehicle needs in both sales and service. Again, thank you.

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