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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,000 Reviews

2,000 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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March 12, 2025

I've bought/leased several cars from Klaben thanks to Tim and Shalon has been an excellent service advisor More

by briankvaughn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

Great communication and pleasure to deal with, kept me informed about my vehicle. I will definitely bring my vehicle back to klaben More

by joshuarobert11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
March 11, 2025

They listen, offer the best deal, great professional service, trustworthy brand, quick and reliable service More

by shodreese
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review. We share these with our entire team and reflect on their content for affirmation and opportunities for improvement. Based on your 4-Star rating and your comments we did a good job serving you during your recent visit. It also tells us we could have done better in providing you with the level of service experience you deserve. Sometimes there are small things we overlook or expectations we set and didn’t quite deliver on. Other times, we find the rating left was a mistake. Might I have just a couple minutes of your time at your convenience to gain additional insight? My direct contact information is below. It is my responsibility to take this back to our team for coaching, counseling, and celebrating as we continuously work towards making every experience an excellent one for our customers. Thank you again for your feedback and I look forward to speaking with you soon. Jeff Bryant 330-673-3139 ext 409

March 09, 2025

Always appreciate the assistance of the Klaben CJDR Team & the Service Department. Joe Hilliard always makes sure that I’m taken care of with each Oil Change & Maintenance Appt, ensuring that my vehicles re More

by Gdogghbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Ridge did a wonderful job keeping us informed as always. Technicians did a great job with everything needing done the past couple times we were in. Thank you and I appreciate you. More

by hinesra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

Always has the best customer service and quick service! Shi has always been awesome towards my mom and she raves about how awesome her experience has been. More

by kelseylively1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2025

Quick oil change, tire rotate and a free car wash, could not be better. excellent service More

by obrientj42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

Shalon was amazing. The service was quick, detailed as well as informative. I greatly appreciate that he took whatever time needed to make sure everything worked out wel More

by Shauwnbeythomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Joe is great. this is my first time going to this dealership for service. i will definitely go back for all of my service needs. customer service exceeded my expe More

by karryll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Service was completed timely and properly. The service that was performed was explained in detail. More

by JEAB12972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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