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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,952 Reviews

1,952 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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March 03, 2025

Friendly and quick service, work completed correctly, washed the truck and diid all the updates More

by Dellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

I’ll never go anywhere else! Joe always takes the absolute best care of me! More

by RWells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Excellent customer service! Elizabeth Curry was exemplary and very pleasant to work with. Thank you, Elizbeth! More

by Sonya Wisdom
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Shalon kept me informed all through my repair process. He represents Klaben jeep ram dodge in a very professional manner More

by briankvaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Great. Been going to Klaben over forty years. Service good, and employees attentive to your issues. More

by reapwhatyousew411
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review of the Klaben organization. Here at Klaben, customer feedback is one of our most valued resources. It gives us clear insight into how we are doing when it comes to meeting the expectations of our customers. The 4-Star rating for Joe, while positive, indicates that there was still room for us to have served you better. It is on that point that I welcome the opportunity to speak with you, just so that I can gain further insight into your experience. By doing so, I am then able to share that insight with our entire team, as we collectively work to improve in the areas that fell short of leaving you completely satisfied. We know we will never be perfect, but we strive for perfection just the same. I will end by thanking you again for your feedback while hoping to hear from you soon. Tyler Schultz 330-673-3139 mschultz@klaben.com

February 25, 2025

excellent customer service. i will continue to go to this dealership for all of my needs. Joe made the experience extremely enjoyable More

by karryll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

excellent customer service! i will definitely go there for all of my service needs. Joe is the BEDT More

by karryll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

The dealership has always treated me and my family very well. My family and I are return customers. More

by msage18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

Joe Hilliard & the Klaben team always go above & beyond customer satisfaction to create “Customer Nirvana”! More

by JRUGGS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2025

I am very happy that Shalon follows up on my questions. The service has been great as well. More

by laura970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.