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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,999 Reviews

1,999 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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April 11, 2025

Once again, Joe Hilliard provided amazing customer service. He's the only one I ask for when service is needed on our vehicles, and we've been buying/leasing from Klaben for over 20 years. Joe is alwa More

by LMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

The dealership was nice and accommodating. The people were helpful and very nice with meeting expectations. Although they did not reset my oil gage or adjust tire pressure for my tire rotation More

by dmt17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. Your 3 star review reveals that we failed in meeting your expectations. That was not our intention and I apologize for us putting you in the position of being less than completely satisfied. I welcome the opportunity to speak with you in order to gain more insight into your experience and to see if there is anything that I can try and do for you at this point. The details that you provide will help us identify and address any process failure that may have occurred. I am unable to find your records based off of your username. I would love the opportunity to correct the issues from your visit. I thank you again for your feedback and hope to hear from you soon. Jeff Bryant 330-673-3139 ext 409

April 10, 2025

Did a great job helping me with my service appointment! Barely any wait time attentive, helpful, answered all Concerns! More

by aniafried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

It is relatively easy to get an appointment. Fairly quick with service and always offers a car wash More

by Rita245
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Rita, thank you for taking the time to leave a review for our service department. We ask for multiple surveys because we care about every experience we deliver. When that experience is less than excellent, it is our collective goal and responsibility to address what we could have done better so the next visit exceeds your expectations and leaves you feeling like the experience was the best you've ever had at a dealership. Based on your grades it looks like we could have done better in the time it took to service your vehicle and the communication you received while it was being serviced. I left you a voicemail and sent you a text if you don't mind giving me a short call back so I can communicate with the team on how we can improve for you. Again, thank you so much for your candid feedback, taking the extra time to take the survey, and trusting our team with your vehicle. I look forward to hearing back from you! Jeff Ashley Service Director 330.673.3139 EXT 405

April 09, 2025

We have the opportunity to take our vehicles back to where they were purchased and love the service department personnel. They are kind, considerate and knowledgeable. Once again, thank you! More

by pineconecarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2025

Great service department that efficiently completed a recall service and all fluid changes needed for my 40K service. The Service Rep S. Withrow was very helpful, thoughtful and took great care of me. Ev More

by Rmparry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2025

The folks at Klaben took care of the issue as always. We’ve been a long time customer of Klaben and they always take care of their customers. They do a great job there. Highly recommend. More

by dowens021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2025

I have no complaints about the service team. They are top notch. Joe Hilliard is the best. Very polite and knowledgeable More

by Eubie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2025

Ridge Hancock delivered very professional service with attention to every detail and transparent quotes, no surprises, and excellent communication More

by vivian4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2025

Elizabeth was very nice and got everything done quickly. Also the technician did a good job on my vehicle More

by tapscottcordell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.