Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,051 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,051 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Sort by
January 11, 2025
Communication has greatly improved since out last visit. Always very friendly and cordial. However, we had requested a couple things be taken care of, the collision light showing on the dash indicated it Always very friendly and cordial. However, we had requested a couple things be taken care of, the collision light showing on the dash indicated it was off, and we requested they turn it back on. Also there was a piece loose on the driver side rear wheel well we had asked to be put back in place. Neither were taken care of. More
by mmccutcheon
Employees Worked With
January 10, 2025
Was very easy and all went well took care of couple recalls and serviced my Jeep recalls and serviced my Jeep More
by Garry
Verified CustomerJanuary 07, 2025
Great service. Joe my service advisor does a great job keeping me updated on progress during my service. I have been with Klaben for years and mainly stick with the Joe my service advisor does a great job keeping me updated on progress during my service. I have been with Klaben for years and mainly stick with them because of Joe in service and my sales representative Don Jacobs. More
by citadal
January 07, 2025
Joe is very good at his job. His attention to my van’s service needs is exemplary. Klaben is MY service center. My recommendation is always Klaben. Thank you for putting your cus His attention to my van’s service needs is exemplary. Klaben is MY service center. My recommendation is always Klaben. Thank you for putting your customers first!! More
by dgregoiremkbc
Employees Worked With
January 07, 2025
From finance to service you will not find better service, great people to work with always willing to help the customer. great people to work with always willing to help the customer. More
by ehawn0
January 02, 2025
Elizabeth was very helpful. She got the car in and out of the shop and did an amazing job. She got the car in and out of the shop and did an amazing job. More
by blakehaas1
Employees Worked With
January 02, 2025
You returned my van after having it 4 weeks and the issue was not fixed. I realized this on the drive home after picking it up. I turned around and returned the van to you. I had to make yet another trip up was not fixed. I realized this on the drive home after picking it up. I turned around and returned the van to you. I had to make yet another trip up to Klaben to drive it with a manager and show you the problem. I am a mom of four (2 of whom have disabilities) and I have to drive 35 minutes to get to Klaben. Melissa just called a couple days ago (6 weeks after dropping the car off to you) and said you have finally found the problem and the part should arrive within 5-7 business days. By the time I get my car back, you will have had it nearly 2 months to make this repair. I purchased this van from Klaben in April. It was used with only 6k miles on it. Since that time, it has been in your shop twice. The first time, you had it for 2 weeks. Now, 6 weeks so far. It’s pretty unbelievable for a van that I purchased nearly new. Melissa has been fine to work with and has listened to me well. But, I am disappointed in the van that Klaben sold me and I am certainly disappointed in the team of mechanics who have taken so long to make repairs to this vehicle. My local shop can get parts faster than you and make repairs quicker. This should not be the case. More
by mjramer
Employees Worked With
Melissa Dolan
January 02, 2025
Klaben was very helpful with the multiple problems I had with my 2009 Wrangler Jeep. They identified all of the problems giving them the level of need for repair so that I could make my decisions must easie with my 2009 Wrangler Jeep. They identified all of the problems giving them the level of need for repair so that I could make my decisions must easier for cost. More
by robert.rebellino
January 01, 2025
Service was great! Melissa took care of everything I needed for my appointment and make sure my car was update on everything Melissa took care of everything I needed for my appointment and make sure my car was update on everything More
by salt102698
Employees Worked With
Melissa Dolan
January 01, 2025
I appreciate the quickness getting my Jeep in and fixed in a timely manner. But most of all, thank you for the phone calls letting me know what was going on with it. Communication was much better this time in a timely manner. But most of all, thank you for the phone calls letting me know what was going on with it. Communication was much better this time! Joyce Veppert More
by Joyce
Employees Worked With
