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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,808 Reviews

1,808 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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February 04, 2024

All of the service was completed to my satisfaction and in a timely manner. All of my electrica issues were resolved. More

by JEAB12972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2024

Dropped my truck off for an issue and they got it in and fixed it right away. Good service and people More

by t.ilg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
February 04, 2024

Joe kept us in the loop from the jump and Jim went above and beyond in accommodating our daughter's return to college with an unforeseen issue with the retractable roof. Klaben has our business for life. More

by RSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
February 03, 2024

We started out looking at Fords and Gary in sales was phenomenal. We decided to look at a jeep instead and he personally took us over and assisted us with our decision on purchasing a jeep. He introduced More

by coffeerundeerhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary sales from Klaben Ford, Jennifer Ash
February 02, 2024

Joe Hilliard is the only reason we continue to use Klaben Chrysler Jeep Dodge Ram service department More

by westja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Mrs. West, thank you for not only taking the time to leave this review, but also for the information you shared via phone call. We greatly appreciate any and all feedback as it is vital for continued growth. We were saddened to hear that some of your first few visits here to our service department were less than satisfactory. However, we were delighted to hear that your recent visits with Joe have been perfect! This is exactly what we want to build on and continue to ensure great service visits every time you're in! If you need anything at all please feel free to reach out, the entire Klaben team is at your service. Jimmy Boone Service Manager rboone@klaben.com 330.673.3139

January 31, 2024

these folks did a very good job with taking care of my needs on this recall. i would absolutely come back there. More

by andrew.bell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

Service was great. They finished ahead of the quoted time and walked to my car to make sure I was satisfied before I left. More

by Jeepbuyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

Joe was great. The work performed was done in the estimated time for the job. More

by bobtenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

Dan has always been professional, and detail oriented, knowledgeable, and honest about what I can expect during my service visit, polite, asks questions, and offers options, and reccomendations, very thor More

by Tiernan McInerney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Gauthier
January 31, 2024

Joe is exceptional! I have had a couple bad experiences with the service department. The second time this occurred I was slightly out of control. Joe sat with me and More

by swest.rn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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