Back

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,908 Reviews

1,908 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
July 05, 2024

Recently purchased another vehicle from Klaben. Their staff is friendly and efficient. Mr. Hilliard and Mr. Arnold in the Service department are top notch and it's always been good to work with the More

by Tasmine200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Rich
July 04, 2024

The dealership is responsive to the needs of their customers. They take the time to understand the issue and then work to find the appropriate resolution. I have used them multiple times with great More

by rgg1719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2024

Melissa was great! Very helpful, knowledgeable and great communication! She helped me with everything from start to finish! More

by nicolechaffin
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2024

The service was great ! My car is running like new . Addressed all my problems in a timely manner . Melissa was awesome to work with , polite and knowledgeable! Has some bad More

by Merlin467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2024

Always a good experience great service Joe Hilliard is the best always gets me in for service More

by RMJH2O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2024

Service staff was great. They kept me informed through out the whole process. I have no problem returning to Klaben Jeep More

by stephenswilliam85796
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Hello Mr. Stephens. Thank you for taking the time to post a review of your experience at our service facility. Your positive marks and comments are greatly appreciated. I also appreciate you taking a few minutes to speak with me via a phone call. Our goal is to exceed the expectations of our customers, every visit, every time. Your review, though positive, tells us we could have done something better during your visit, and I apologize for not doing so. Your comments have been shared with the entire team. Although we will never have it, we always strive for perfection. We want and need our customers to hold us to a higher standard. It is our measuring stick, and we take it seriously, as evidenced by our request for reviews. We recognize and appreciate your loyalty, and look forward to seeing you in the future. The entire Klaben team remains at your service. Jeff Ashley, jashley@klaben.com, 330-673-3139 ext 405.

June 20, 2024

Klaben staff took care of me in a manner that was way above and beyond whatever I have experienced in the past. Way to go! More

by csiegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2024

Never an issue with any of the service advisors. Lately I have worked with both Logan and Joe and both are great, both respond to emails which helps me a lot since I work from home and in front of More

by Rollerbones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Rich
June 12, 2024

Joe always does a great job! Service scheduled promptly and perfectly completed. I’ve bone a Klaben customer since 2006 and wouldn’t go anywhere else More

by Dianemarksz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2024

Melissa was very helpful in speaking with the service mgr on a problem i had with my Jeep and they fixed it for free. I have dealt with Klaben for many years and they have been very good to me. More

by pchack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
17
...