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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,001 Reviews
Call Service Center (330) 673-3139

2,001 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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November 25, 2024

Joe was extremely professional at drop-off and pick-up. We both forgot about our original phone call months ago regarding my driver seat cover breakage. For the record, it was replaced and not even 2 days More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Mary, Thank you for taking the time to post a review regarding your recent visit. Your feedback is very important to us. Although your 4-Star review may describe a good experience, we obviously fell short in some way to deliver the level of experience you expect and deserve. I apologize for leaving you feeling anything less than completely satisfied. We share your feedback with our entire team and reflect on its content for use in coaching, counseling, and celebrating. I would love to get in contact with you to gain some additional insight. My personal contact information is below. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben Team remain at your service. Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

November 25, 2024

Good staff, very helpful in getting and recommending fixes and services to your car and in a timely manner. Overall great place for car service. Evrytime I come I remember why I chose this dealership. More

by eyt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pasko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Dolan
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November 23, 2024

From helping you with getting into a new vehicle, to the service of that vehicle, Klaben does fantastic work. More

by csiegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
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November 22, 2024

Klaben in Kent,the best in Ohio. I have dealt with a lot of of dealers in my time,but Klaben is the best! A special thanks to Joe and his team,He gets the job done right the first ti More

by nosbightennek
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 20, 2024

Shi Bryan helped me with what I needed. Very knowledgeable and gave me the best experience. More

by Filippino8882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 20, 2024

Service was quick and awesome. Truck runs better than new. Wish everything worked as well as this dealership. More

by csiegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Dolan
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November 18, 2024

Good follow-up p p p p p p p p p pp p p p p More

by carlsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review regarding your recent visit and for your kind words. Your feedback is very important to us. Although your 4-Star review may describe a good experience, we obviously fell short in some way to deliver the level of experience you expect and deserve when you put your trust in the Klaben Team. I apologize for leaving you feeling anything less than completely satisfied. We share your feedback with our entire team and reflect on its content for use in coaching, counseling, and celebrating. Might I have a few more minutes of your time to gain additional insight? My personal contact information is below. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your honest and candid feedback. I and the entire Klaben Team remain at your service. Jeff Bryant 330-673-3139 ext 409

November 16, 2024

Joe always does a great job when handling my service needs. Form routine maintenance to when I've had issues, I always feel appreciated as a customer. I've had every bit of service on my Jeep Grand Cher More

by MARKABRAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 10, 2024

The service department just needs to listen to their customers more often in certain situations. More

by Dlhepner6264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harley
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Nov 10, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Hello, Thank you for taking the time to leave us a review. Your feedback is extremely important to us and is a crucial part in making our departments better as a whole. Clearly our actions put you in a position to not be completely satisfied with your visit. This was not our intention and I apologize for your experience. That being said after researching through our database I was unable to find any information regarding your visit. I would love the opportunity to speak with you in regards to this visit in hopes to gain some insight and bring some resolution to this matter. I can be reached at any of the options below. Again, thank you for your feedback and we sincerely apologize for your experience. Looking forward to hearing from you soon! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

November 09, 2024

Service was great. Took no time at all for my vehicle to be serviced and ready. Elizabeth was very nice and helpful during my time there More

by Gio Watkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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