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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,755 Reviews

1,755 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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February 13, 2024

Very good. Paid attention my individual needs. Good attention to detail. Friendly, personable. Good follow up. More

by Fred Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

My advisor Albert, A. J., was friendly and kept me well informed about the status of my vehicle. He recommended additional items that needed addressing for my truck I was u More

by rjhamer74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Klaben III
February 09, 2024

They were all very efficient! ! Thank you so much. Happy to ask my wrangler from you guys! More

by lisbethescudero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2024

As usual Joe was amazing! Thank you for help and support. Every thing was done well. More

by mgeist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2024

I cannot believe you guys wanted to charge me to just let me know what was wrong with my back up camera not even fix it. I understand making money but I can’t believe you were gonna charge me just to talk to More

by csalazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Catherine, Thank you so much for taking the time to fill out our survey and for the honest feedback. The only way we get better is when we have the opportunity to look at ourselves in the mirror and learn from our mistakes. We share your feedback with the team so that they can also learn and adapt. Clearly we didn't do a good job of communicating with you regarding charges and for that I am sorry. I have also shared your positive comments with Logan and the team regarding the time he spent with you and "going above and beyond". I appreciate you taking the time to speak with me regarding your visit! I am happy we were able to come up with a plan to find the issues on your backup camera and get it resolved. Please know that you can reach out to me anytime and that the entire team remains at your service! Jeff Ashley-330.673.3139 ext. 405- jashley@klaben.com

February 06, 2024

Joe is the best I will always go see joe in service as he is the greatest of all time More

by nickkulich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2024

We have always had really good experiences with the Klaben Service Teams. They’ve taken good care of our vehicles, and Albert was no exception. As our local Dealership, it’s nice to have someone so clo More

by Gdogghbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Klaben III
February 04, 2024

Joe kept us in the loop from the jump and Jim went above and beyond in accommodating our daughter's return to college with an unforeseen issue with the retractable roof. Klaben has our business for life. More

by RSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
February 04, 2024

All of the service was completed to my satisfaction and in a timely manner. All of my electrica issues were resolved. More

by JEAB12972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2024

Dropped my truck off for an issue and they got it in and fixed it right away. Good service and people More

by t.ilg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
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