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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,908 Reviews

1,908 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 29, 2024

I purchased a 2024 Jeep Wrangler 4xe from Klaben Chrysler Jeep Dodge and it was the best experience I have ever had purchasing a new vehicle! When it came time for my first oil change and tire rotation, of More

by Duckduckjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

I like their fast and friendly service they also provided A ride for me to get home and get back to get my car More

by knappdolores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Thanks too Jarod Taylor and Sean Abbott and the entire Klaben Service team for their get it done and done correctly attitude to get my 2021 Jeep Rubicon back to manufacturer specs on the ESS electronics. More

by fzarycki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Taylor
September 27, 2024

Have purchased 7 vehicles from this dealership, they have provided all service work as well. Never an issue! More

by ryanewagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Interactions with and customer service from Joe Hilliard always exceeds expectations. I am impressed with his attention to providing a good experience and a good outcome. He is much appreciated for this. More

by CONIFERDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Appreciate your and Joe Hilliard’s help with the price concerns! Professional and quick service. More

by Doug B.
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Burrows
September 24, 2024

I’m very disappointed that you had my vehicle in service for 15 days yet did not take the time to wash it before I picked it back up repaired. More

by ALAN28
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Alan, Thank you for taking the time to leave us a review, your feedback is greatly appreciated and extremely valuable to us. We sincerely apologize for the condition of your vehicle at pick up. We strive to always leave vehicles cleaner than how they were brought in, so here we certainly failed you. I was unable to find any information for you in our system from what was provided here. I would love to get in contact with you and gather some more information and come up with a plan to rectify this situation for you. I can be reached at any of the following below. Once again, thank you for your feedback. Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

September 23, 2024

Very happy with the work done. It was easy to drop my car off the night before and have it worked on the next day. Harley kept me informed about the work being done and the cost. More

by maggie1392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harley Burrows
September 20, 2024

Ive worked with dozens of dealerships over the years and Klaben is the Absolute best dealership to work with from sales to service. Mike will go above and beyond in service to make sure you are satisfied w More

by Amb17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Boone
September 20, 2024

Really handled my emergency service very good. had to order parts took four days that I do not understand More

by tpitoniak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Taylor
Sep 20, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Tony, Thank you for taking the time to leave us a review, your feedback is greatly appreciated and extremely valuable to us. It appears that we did not live up to the expectations we have of ourselves with your most recent visit. We sincerely apologize for this. I tried calling to gain some additional insight on this but was unable to reach you. Would love to hear back from you to talk about your visit. I can be reached at any of the following ways below. The entire Klaben team remains at your service. Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

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