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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
1,907 Reviews

1,907 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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January 30, 2025

Joe hilliard is above n beyond incredible. He always keeps you informed. Takes care of everyone the same No matter if this is your first klaben vehicle or your 27th More

by SHVDMONKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Melissa is great to work with, and is very helpful. My only issue with this experience is that this part was not replaced when I originally mentioned the problem the last time my vehicle was in for ser More

by mjramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Jeannine, thank you so much for taking the time to post a review, speaking with me on the phone, and leaving the candid feedback for Klaben and kind words about Melissa. I appreciate our conversation and look forward to working with you in the future. At Klaben, it is our goal to provide an excellent experience for every customer, whether it's changing a light bulb or buying a new car. When we are unable to deliver that experience, we come together as a team to understand how we can better serve you next time you come in. We read and personally respond to every review because without feedback like yours, we would not know when we miss the bar. I am so sorry we did not value your time when you came in the first time, but am happy that you had such a great experience with Melissa. Please call me anytime! -Jeff Ashley Service Director 330.673.3139 Ext. 405

January 29, 2025

They took care of a recall issue for my truck, Great service as always, thank you More

by MHARTEIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
January 28, 2025

She was great got me in for oil change and did updates on my vehicle while I waited. More

by Garry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Joe kept me posted through out the process of getting my car fixed. Klaben had my car back to me within 3 days and provided a loaner so I didn’t have to miss work. More

by danielr369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2025

Joe was great. Great positive attitude, courteous, and took extra time to ensure I felt taken care of. More

by MONTGOD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

The sales and service teams are both very personable and highly qualified. Easy to set up a service visit and can feel confident of the work completed. Ridge Hancock, on pick up of car, came to desk to pers More

by stranah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Excellent service rep--same rep for many years, Trust him to get any concerns addressed, More

by Dave FF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

We always know that we’re in good hands, when Joe is our service advisor!.. More

by BDrouhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

Great experience. This was my first time here and I absolutely will make it “my dealership” More

by lstalder1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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