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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,882 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,882 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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January 02, 2025
Elizabeth was very helpful. She got the car in and out of the shop and did an amazing job. She got the car in and out of the shop and did an amazing job. More
by blakehaas1
Verified CustomerEmployees Worked With
January 02, 2025
You returned my van after having it 4 weeks and the issue was not fixed. I realized this on the drive home after picking it up. I turned around and returned the van to you. I had to make yet another trip up was not fixed. I realized this on the drive home after picking it up. I turned around and returned the van to you. I had to make yet another trip up to Klaben to drive it with a manager and show you the problem. I am a mom of four (2 of whom have disabilities) and I have to drive 35 minutes to get to Klaben. Melissa just called a couple days ago (6 weeks after dropping the car off to you) and said you have finally found the problem and the part should arrive within 5-7 business days. By the time I get my car back, you will have had it nearly 2 months to make this repair. I purchased this van from Klaben in April. It was used with only 6k miles on it. Since that time, it has been in your shop twice. The first time, you had it for 2 weeks. Now, 6 weeks so far. It’s pretty unbelievable for a van that I purchased nearly new. Melissa has been fine to work with and has listened to me well. But, I am disappointed in the van that Klaben sold me and I am certainly disappointed in the team of mechanics who have taken so long to make repairs to this vehicle. My local shop can get parts faster than you and make repairs quicker. This should not be the case. More
by mjramer
Employees Worked With
January 02, 2025
Klaben was very helpful with the multiple problems I had with my 2009 Wrangler Jeep. They identified all of the problems giving them the level of need for repair so that I could make my decisions must easie with my 2009 Wrangler Jeep. They identified all of the problems giving them the level of need for repair so that I could make my decisions must easier for cost. More
by robert.rebellino
January 01, 2025
Service was great! Melissa took care of everything I needed for my appointment and make sure my car was update on everything Melissa took care of everything I needed for my appointment and make sure my car was update on everything More
by salt102698
Employees Worked With
January 01, 2025
I appreciate the quickness getting my Jeep in and fixed in a timely manner. But most of all, thank you for the phone calls letting me know what was going on with it. Communication was much better this time in a timely manner. But most of all, thank you for the phone calls letting me know what was going on with it. Communication was much better this time! Joyce Veppert More
by Joyce
Employees Worked With
December 30, 2024
Our service rep was nice and gave periodic updates. But our leased Truck was returned damaged and due to the length of time they had the vehicle which at first was unknown, all the strollers and baby But our leased Truck was returned damaged and due to the length of time they had the vehicle which at first was unknown, all the strollers and baby items we left in the car turned moldy and needed to be thrown away. My guess is they the truck was brought in and out of the shop causing moisture to collect on the items in the bed. it should be stressed by the employees to have everything removed from the vehicle in its entirety due to those reasons. More
by dan@tth.com
Employees Worked With
December 27, 2024
One two three four five six seven eight nine ten eleven twelve thriteen fourteen fifteen twelve thriteen fourteen fifteen More
by WENDYNBOB
Employees Worked With
December 27, 2024
Joe Hillard has been our service advisor since we purchased our first Chrysler vehicle in 2017. When we purchased our Pacifica, we wanted to establish a relationship with the service department to en purchased our first Chrysler vehicle in 2017. When we purchased our Pacifica, we wanted to establish a relationship with the service department to ensure our vehicle’s needs were met with a consistent and high level of care. Joe has does that and more; He has exceeded our expectations more than once; He is an excellent representative of Klaben and the Chrysler brand. Our satisfaction with our Pacifica lead us in our purchase of our 2023 300 C. We know we can trust Joe to take good care of our new weekend cruiser. More
by Bobbi K
Employees Worked With
December 26, 2024
Shalon was courteous and professional; he was very thorough explaining every inspection on my vehicle. thorough explaining every inspection on my vehicle. More
by smaze529
December 24, 2024
The people in service were very professional, ase has always been my experience there. they made sure the needed work was completed before they returned he car to me. Joe was very helpful and kept me inf always been my experience there. they made sure the needed work was completed before they returned he car to me. Joe was very helpful and kept me informed and explained what was going on with the service I needed. More
by whhenricks
Employees Worked With
