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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,739 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,739 reviews

January 27, 2025

They took very good care of me and Justin Bolen was awesome. I am very please with their business. More

by caryaandel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Richard, Tim, and Casey were very receptive and helpful during the process of trading in my van and leasing a new grand Cherokee. They worked with me to get me into a car that I feel safe in and that is re More

by Molly K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Joe kept me posted through out the process of getting my car fixed. Klaben had my car back to me within 3 days and provided a loaner so I didn’t have to miss work. More

by danielr369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Excellent service and I had the best salesman Chris. He took care of every need and concern. Brian, the finance manager was amazing as well! Excellent all around! More

by Jnh1290
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Leased a 2024 Jeep. The push button fell in when I started the vehicle. The passenger side door windows works whenever it wants. The car sometimes make a very loud sound More

by Darnell
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Franklin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
Jan 31, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Dear Darnell, Thank you for sharing your experience with us at Klaben. I truly apologize for the frustration you've faced – there is no excuse for the lack of follow-through, and we deeply regret the inconvenience caused by the ongoing calls from the leasing company. This should have been handled properly from the start. I sincerely appreciate you taking the time to speak with me. As we discussed, I have already processed a payment to close the account from your previous vehicle. This should stop the calls you've been receiving. Additionally, our Service Team was able to review your concerns with your new Grand Cherokee on Friday 1/30/2025. I understand how frustrating it must be to deal with these malfunctions, especially in a brand-new vehicle. I’m glad we were able to get your vehicle in and make sure everything is functioning properly. Your feedback is invaluable, helps us improve, and ensures we address areas for growth. Thank you again for bringing this to our attention, and please don’t hesitate to reach out if you have any further questions or concerns. I can be reached at 330.673.3139 x 505, or email sstephens@klaben.com We’re committed to making things right for you. Warm regards, Steve Stephens Sales Management Team Klaben Chrysler Jeep Dodge Ram

January 26, 2025

Joe was great. Great positive attitude, courteous, and took extra time to ensure I felt taken care of. More

by MONTGOD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

The sales and service teams are both very personable and highly qualified. Easy to set up a service visit and can feel confident of the work completed. Ridge Hancock, on pick up of car, came to desk to pers More

by stranah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Excellent service rep--same rep for many years, Trust him to get any concerns addressed, More

by Dave FF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

We appreciated a good service with Mr. Christopher Hamilton . His very helpful and did an excellent job helping the military discount . More

by cebupearl1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. TERRY BAUGHMAN
January 24, 2025

We always know that we’re in good hands, when Joe is our service advisor!.. More

by BDrouhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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