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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,677 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,677 reviews

December 30, 2024

Our service rep was nice and gave periodic updates. But our leased Truck was returned damaged and due to the length of time they had the vehicle which at first was unknown, all the strollers and baby More

by dan@tth.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Dolan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Dan, Thank you for taking the time to leave your feedback and post a review. Customer feedback is an extremely valuable resource we use to coach our team in providing the absolute best customer experience possible. Clearly our actions put you in a position to be dissatisfied with your recent visit. This was not our intention, and I apologize greatly for your experience. I appreciate you taking the time to speak with me on the phone earlier to gain further insight and set up a plan to bring resolution to this matter. We look forward to restoring your faith in us here at Klaben. Again, thank you and remember the entire Klaben team remains at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com

December 27, 2024

One two three four five six seven eight nine ten eleven twelve thriteen fourteen fifteen More

by WENDYNBOB
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

Joe Hillard has been our service advisor since we purchased our first Chrysler vehicle in 2017. When we purchased our Pacifica, we wanted to establish a relationship with the service department to en More

by Bobbi K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2024

Shalon was courteous and professional; he was very thorough explaining every inspection on my vehicle. More

by smaze529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Kelly
December 24, 2024

The people in service were very professional, ase has always been my experience there. they made sure the needed work was completed before they returned he car to me. Joe was very helpful and kept me inf More

by whhenricks
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2024

My 25 Durango needed to go in for some warranty work. I stopped at the service dept, they ordered the necessary parts, called me when they came in and set up a convenient time to replace the defective pa More

by Grumpymasl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

The entire Klaben team has been incredible to work with. From the service department to the finance department, all employees have treated me with respect and appreciation. More

by donkey.punch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

It's easy to setup an appointment online and the people are always friendly and helpful. More

by garywgrantjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

The service was great and the salesman was awesome and went above and beyond. I would recommend him to everyone. More

by Lreeves0321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

One of the best car buying experiences I have ever had. The salesman was extremely attentive without being pushy. He was very knowledgeable about the vehicle and a felt I received a very fair deal. This wa More

by aaron_tschudy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.