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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,873 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,873 reviews

April 10, 2025

It is relatively easy to get an appointment. Fairly quick with service and always offers a car wash More

by Rita245
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Rita, thank you for taking the time to leave a review for our service department. We ask for multiple surveys because we care about every experience we deliver. When that experience is less than excellent, it is our collective goal and responsibility to address what we could have done better so the next visit exceeds your expectations and leaves you feeling like the experience was the best you've ever had at a dealership. Based on your grades it looks like we could have done better in the time it took to service your vehicle and the communication you received while it was being serviced. I left you a voicemail and sent you a text if you don't mind giving me a short call back so I can communicate with the team on how we can improve for you. Again, thank you so much for your candid feedback, taking the extra time to take the survey, and trusting our team with your vehicle. I look forward to hearing back from you! Jeff Ashley Service Director 330.673.3139 EXT 405

April 10, 2025

Chris was awesome and really took the time to explain every step of the process. More

by Emmabuser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2025

Great service helped a lot a was really out going ! Will be coming back to buy another truck from them in future More

by roroloser
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2025

We have the opportunity to take our vehicles back to where they were purchased and love the service department personnel. They are kind, considerate and knowledgeable. Once again, thank you! More

by pineconecarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2025

Great service department that efficiently completed a recall service and all fluid changes needed for my 40K service. The Service Rep S. Withrow was very helpful, thoughtful and took great care of me. Ev More

by Rmparry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2025

The folks at Klaben took care of the issue as always. We’ve been a long time customer of Klaben and they always take care of their customers. They do a great job there. Highly recommend. More

by dowens021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2025

I have no complaints about the service team. They are top notch. Joe Hilliard is the best. Very polite and knowledgeable More

by Eubie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2025

Ridge Hancock delivered very professional service with attention to every detail and transparent quotes, no surprises, and excellent communication More

by vivian4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2025

Elizabeth was very nice and got everything done quickly. Also the technician did a good job on my vehicle More

by tapscottcordell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2025

I’ve always had great experiences with Klaben. Especially with Joe in your service department. More

by gknight720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.