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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,674 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,674 reviews

January 01, 2025

I was NOT in the market for a new vehicle I was literally coming in for service. I ran into Josh Stephens in leasing while waiting for my vehicle to be completed. He asked what I was driving and then said so More

by Geo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Service was great! Melissa took care of everything I needed for my appointment and make sure my car was update on everything More

by salt102698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

I appreciate the quickness getting my Jeep in and fixed in a timely manner. But most of all, thank you for the phone calls letting me know what was going on with it. Communication was much better this time More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Shi Crockett was very knowledgeable and confident. He made a process most dread very easy. More

by Sydneymartin92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Shi Crockett has been the best car salesman I’ve ever dealt with! He was very knowledgeable and helped me get a great deal! More

by Austin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Shi was so kind and made the buying process so easy! I would definitely recommend buying your car from him. More

by Amanda.mckenzie22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Best price on a new vehicle within 300 miles of Columbus Ohio great salespeople super friendly manager valued my time took very little time to buy a new vehicle they did not try to sell me a bunch of add-on More

by Mark w
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

Our service rep was nice and gave periodic updates. But our leased Truck was returned damaged and due to the length of time they had the vehicle which at first was unknown, all the strollers and baby More

by dan@tth.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Dolan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Dan, Thank you for taking the time to leave your feedback and post a review. Customer feedback is an extremely valuable resource we use to coach our team in providing the absolute best customer experience possible. Clearly our actions put you in a position to be dissatisfied with your recent visit. This was not our intention, and I apologize greatly for your experience. I appreciate you taking the time to speak with me on the phone earlier to gain further insight and set up a plan to bring resolution to this matter. We look forward to restoring your faith in us here at Klaben. Again, thank you and remember the entire Klaben team remains at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com

December 27, 2024

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by WENDYNBOB
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

Joe Hillard has been our service advisor since we purchased our first Chrysler vehicle in 2017. When we purchased our Pacifica, we wanted to establish a relationship with the service department to en More

by Bobbi K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.