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Klaben Chrysler Jeep Dodge Ram

Kent, OH

Overview
Employees
Reviews
Vehicles
4.9
7,745 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,745 reviews

November 20, 2024

Service was quick and awesome. Truck runs better than new. Wish everything worked as well as this dealership. More

by csiegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 20, 2024

Shi Bryan helped me with what I needed. Very knowledgeable and gave me the best experience. More

by Filippino8882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 20, 2024

Chris Hamilton and Cassey Shaw were Extremely helpful and knowledgeable about the jeep and the leasing process. More

by jycbowers
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 18, 2024

Good follow-up p p p p p p p p p pp p p p p More

by carlsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review regarding your recent visit and for your kind words. Your feedback is very important to us. Although your 4-Star review may describe a good experience, we obviously fell short in some way to deliver the level of experience you expect and deserve when you put your trust in the Klaben Team. I apologize for leaving you feeling anything less than completely satisfied. We share your feedback with our entire team and reflect on its content for use in coaching, counseling, and celebrating. Might I have a few more minutes of your time to gain additional insight? My personal contact information is below. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your honest and candid feedback. I and the entire Klaben Team remain at your service. Jeff Bryant 330-673-3139 ext 409

November 17, 2024

Casey and Brian did an amazing job helping us! I’d give 10 stars if that was an option! More

by BigPerm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 16, 2024

Joe always does a great job when handling my service needs. Form routine maintenance to when I've had issues, I always feel appreciated as a customer. I've had every bit of service on my Jeep Grand Cher More

by MARKABRAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2024

Shi Crockett was a great help in finding me a Jeep Grand Cherokee that fit my wants and needs. More

by Bjwable
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 10, 2024

The service department just needs to listen to their customers more often in certain situations. More

by Dlhepner6264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harley
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Nov 10, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Hello, Thank you for taking the time to leave us a review. Your feedback is extremely important to us and is a crucial part in making our departments better as a whole. Clearly our actions put you in a position to not be completely satisfied with your visit. This was not our intention and I apologize for your experience. That being said after researching through our database I was unable to find any information regarding your visit. I would love the opportunity to speak with you in regards to this visit in hopes to gain some insight and bring some resolution to this matter. I can be reached at any of the options below. Again, thank you for your feedback and we sincerely apologize for your experience. Looking forward to hearing from you soon! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com Visit: www.klaben.com

November 09, 2024

Buying experience was amazing. Shi Crockett is knowledgeable and helped me find the perfect car within my budget. The buying process was smooth and hassle-free. More

by Lea Klak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 09, 2024

Came in with my daughter to pick out her new car. Shi Crockett was great, knowledgeable, and helped her stay in her budget. Buying process was smooth with no pressure. I highly recommend More

by Jeff Klak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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