Keyes Lexus

Service Dept = 5 stars, Sales = fewer stars Service Department: Arshak is the only name you need to know, ask for him and everything will be taken care of correctly and efficiently. I had a Service Department: Arshak is the only name you need to know, ask for him and everything will be taken care of correctly and efficiently. I had a negative experience at another Lexus dealership and came to Keyes because they were the closest dealer to my home. Arshak was the first person I spoke with and the last. He took careful note of any and all of my concerns about my vehicle's needs, documented a clear order for the service techs and set me up with another Lexus loaner car. All of the service records were sent to me via email and I was able to follow real time updates regarding the service completion. When the car was ready, Arshak met with me in his office, discussed the line by line updates and remedies and walked me to my freshly washed car as it was ready to go. Arshak shook my hand when we met and when I left, he's been in the service business for a very long time and takes serious concern for a genuine customer experience and relationship. Needless to say, I have found my new service location and drive more easily knowing that my vehicle is under such good care. Believe me, you'll be writing this same review after you work with him. More

Great people all around! Danecia is always so helpful and kind. She's also hilarious if you get her joking. The place is clean, the people are kind and the experience is alw Danecia is always so helpful and kind. She's also hilarious if you get her joking. The place is clean, the people are kind and the experience is always painless. I cannot recommend them enough! More

Service Wonderful service advisor who took the time to explain all the recommended repairs. Unfortunately, the pricing for the repairs and service were far a Wonderful service advisor who took the time to explain all the recommended repairs. Unfortunately, the pricing for the repairs and service were far above what I consider reasonable. More

Great experience Vehicles were prepped and ready to go for test drives on arrival as requested. Salesman was very friendly, answered every question and didn't rush or Vehicles were prepped and ready to go for test drives on arrival as requested. Salesman was very friendly, answered every question and didn't rush or pressure at all, as was finance. Strongly recommend this dealership. More

Oil Change at Keyes Lexus Like the service. I used the promotion flier to get oil changed. Definitely will be back again. Bill Horvat and customer service were amazing. It w Like the service. I used the promotion flier to get oil changed. Definitely will be back again. Bill Horvat and customer service were amazing. It was a great experience. More

danacea was great!!!!!! Danacea spent a great deal of time with me making sure everything was done right to service my car in the best way. She reviewed at great length all o Danacea spent a great deal of time with me making sure everything was done right to service my car in the best way. She reviewed at great length all options possible and tried to make sure my 14 year old lexus was just like a new car. More

I enjoyed the portos a lot Waiting time was reasonable. Mr. Horvat was courteous and prvided detailed information on the car condition and made suggestions as how to take care o Waiting time was reasonable. Mr. Horvat was courteous and prvided detailed information on the car condition and made suggestions as how to take care of the needed repairs, based on the urgency of the repairs. I'll follow his reccomendatios for sure. More

Service Everyone was helpful and friendly. I will be coming back every time my car needs to be serviced. I appreciated the lyft as well - thank you Everyone was helpful and friendly. I will be coming back every time my car needs to be serviced. I appreciated the lyft as well - thank you More

Bill Horvat Bill is always great to work with - I had a tight timeline, where I needed my car finished about noon rather thsn the end of the day. Bill was able t Bill is always great to work with - I had a tight timeline, where I needed my car finished about noon rather thsn the end of the day. Bill was able to accomodate and I was able to make it in time to see my son at his school event. I greatly appreciated it. More

Fantastic car buying experience Myra has earned my trust with her honesty and quick responses to all of my questions and concerns. I will refer all friends and family members to rea Myra has earned my trust with her honesty and quick responses to all of my questions and concerns. I will refer all friends and family members to reach out to Myra and Keyes Lexus. More