Keyes Lexus

professional and efficient Dan Banayan was honest and up front with price. No wasting time and playing games! Dan is professional and provided great service. Overall had a gre Dan Banayan was honest and up front with price. No wasting time and playing games! Dan is professional and provided great service. Overall had a great experience. More

Best New Car Lease Experience with Internet Sales I have purchased or leased numerous vehicles over the years. Without a doubt, the leasing experience with Ider in the Internet Sales Department I have purchased or leased numerous vehicles over the years. Without a doubt, the leasing experience with Ider in the Internet Sales Department of Keyes Lexus in Van Nuys CA was the easiest, least stressful and most satisfying. During our series of emails, Ider was able to provide us with exactly the vehicle we wanted at a price that was very attractive and reasonable, especially compared to other dealers. He never applied any pressure to decide sooner than we wished, or to purchase more than we wanted. He was extremely responsive and never changed his quoted lease deal, despite changes in circumstances. When they sold the original car we wanted, he found an identical one from another dealer with every detail we preferred in time for our lease meeting. Before the vehicle delivery process, Ider sent us the lease documents in advance by email for our approval. So, when we arrived at Keyes, the vehicle, lease documents, and DMV materials were all ready, so we wasted no time in the dealership. The vehicle was prepped and in impeccable condition. Ider was diligent, prompt, careful, responsive and professional in explaining every aspect of the Lexus NX300. In short, we could not have asked for a more capable automobile lease or purchase experience with a focus on customer service. Every aspect was performed in an excellent manner. Everyone we dealt with in this first rate company was helpful, responsive, reasonable and customer service oriented to make this entire vehicle process with minimum stress. If you are considering a luxury vehicle purchase or lease in the LA area, it would be a mistake to not visit Keyes Lexus and Ider in particular . More

Recall. Made the appointment on Monday for Tuesday. I was in and out with a loaner car even though the dealership was incredible busy. My car was ready later Made the appointment on Monday for Tuesday. I was in and out with a loaner car even though the dealership was incredible busy. My car was ready later that morning and I picked it up in the evening. More

Excellent Sincere interest to the customer’s needs, very friendly and straight forward discussions. Mutual respect among each other, unlike other dealerships th Sincere interest to the customer’s needs, very friendly and straight forward discussions. Mutual respect among each other, unlike other dealerships that feels as if the sale is being forced. More

Great at finding the right deal for me! Sales Person and sales manager did a great job working with me to find the best deal for me. Thanks for your professionalism and empathy. Sales Person and sales manager did a great job working with me to find the best deal for me. Thanks for your professionalism and empathy. More

Amazing customer service as always This is the third car that I have leased from Keyes Lexus. Each time I have worked with fair and genuine employees who really work to get you a great This is the third car that I have leased from Keyes Lexus. Each time I have worked with fair and genuine employees who really work to get you a great deal. Thank you to Dany Banayan for making the process quick and easy. More

great service and treatment Ali Alrubai makes maintaining my car carefree and easy. He had my paperwork ready when I arrived for my appointment and kept me apprised of the work Ali Alrubai makes maintaining my car carefree and easy. He had my paperwork ready when I arrived for my appointment and kept me apprised of the work being done on my car. More

Top notch service! Getting your car serviced can be such an inconvenience but at Keyes Lexus is as easy and pleasant an experience as you can have. My service adviser, A Getting your car serviced can be such an inconvenience but at Keyes Lexus is as easy and pleasant an experience as you can have. My service adviser, Arshak Kirakosyan, was professional, personable and put me at ease at every turn. Getting a loaner vehicle was easy and straight forward and the work on my car was done within 4 hours. I highly recommend Keyes Lexus to anyone needing service on their Lexus and Arshak is the man to see! More

Danecia! Danecia was super great to work with. She provided great customer service and worked with me to get my car serviced in a timely manner. I will definit Danecia was super great to work with. She provided great customer service and worked with me to get my car serviced in a timely manner. I will definitely schedule all my future appointments with her. More

Great Personalized Service I went in for regular service and Mike found a serious problem with my tires. He took care of the issue and even helped schedule a follow up service ( I went in for regular service and Mike found a serious problem with my tires. He took care of the issue and even helped schedule a follow up service (not all parts were immediately available) on a day when he would be out on vacation. He called me several times to ensure that all arrangements were made in a manner that would not inconvenience me. Greatly appreciate the high level of professionalism and customer care. More