Keyes Lexus

Great service representative! Bill is a great customer service rep. Listens to the customer's concerns and provides good information on which to base repair decisions. I wouldn't h Bill is a great customer service rep. Listens to the customer's concerns and provides good information on which to base repair decisions. I wouldn't hesitate to recommend Lexus and Bill for service and repair. More

Anthony Pastoral was great! Anthony was a great service consultant. He helped me with my 30K maintenance and discussed the additional recommendations that were given to me after Anthony was a great service consultant. He helped me with my 30K maintenance and discussed the additional recommendations that were given to me after the inspection. I would definietly go back to Keyes. More

New lease Harrison and Matt were great to deal with, they were motivated, understanding and patient with our needs in a new car. And with much work yet no comp Harrison and Matt were great to deal with, they were motivated, understanding and patient with our needs in a new car. And with much work yet no complaining, they found the dream car we were looking for, all the way from Arizona to California. More

Mike Nazari is an A++ I wouldn’t trust my car to anyone but Mike Nazari. I believe he’ll always get it cared for right, at a fair price. I wouldn’t trust my car to anyone but Mike Nazari. I believe he’ll always get it cared for right, at a fair price. More

Excellent service and customer service Ecxelant service great waiting area A1 experience 😊 I will continue returning to Keys Lexus dealership as long I own my Rx350 cheers very satisfied Ecxelant service great waiting area A1 experience 😊 I will continue returning to Keys Lexus dealership as long I own my Rx350 cheers very satisfied with Anthony!! More

Thoughts I had more than 4 reminders of my appointment- which is excessive. I’ve never missed an appointment in the past, so I have to assume you do this with I had more than 4 reminders of my appointment- which is excessive. I’ve never missed an appointment in the past, so I have to assume you do this with everyone. Very disappointed with my complimentary car value w Danny. In 15 months, my used car has lost $15,000 in value? If this is true, then I won’t ever be buying another Lexus. More

Great service Danecia is the best. I always ask for her to help me when I have my car serviced. She is professional, knowledgeable, and super friendly. Danecia is the best. I always ask for her to help me when I have my car serviced. She is professional, knowledgeable, and super friendly. More

Service Appointment The service was fine, although the mechanic did not remember to turn off the service reminder message. My only concern is with obtaining a loaner c The service was fine, although the mechanic did not remember to turn off the service reminder message. My only concern is with obtaining a loaner car during servicing. At first, the woman told me that they expected my service needs to take 90 min, so I could wait or get a ride home. I persisted and finally got a loaner (for service a week later, at an inconvenient time). It turned out to be a good thing that I insisted upon getting a loaner, because there was an issue that took a few hours to resolve, and my car wasn’t ready until after 4PM. Part of the incentive for purchasing a Lexus i s the wonderful customer service and ease in obtaining a loaner . I felt as though the woman who made my appointment could have been more amenable. More

Review of service Keyes Lexus Service department is well organized and efficient. My car was ready exactly when the service consultant said it would be. The waiting r Keyes Lexus Service department is well organized and efficient. My car was ready exactly when the service consultant said it would be. The waiting room is comfortable and well appointed. More

New car purchase Always a pleasure to buy a car at Keyes Lexus. I always have a great experience. My salesman Anthony Hernandez was terrific and very helpful. Always a pleasure to buy a car at Keyes Lexus. I always have a great experience. My salesman Anthony Hernandez was terrific and very helpful. More