Keyes Lexus

Professional, Timely and Courtious We received a RECALL notice for the car. Called the dealership and was able to get an appointment within 24 hours. Deliver the car to the dealership, We received a RECALL notice for the car. Called the dealership and was able to get an appointment within 24 hours. Deliver the car to the dealership, received a loaner car for the day and was able to manage the day. Received a phone call when the service was complete. Returned to the dealership, received the car back and continued the day. I was impressed by the speed in which the recalled items was fixed. More

Lexus Service My 1st service at this dealership was hassle free. Easy to check in, check out and to get loan vehicle. Danecia was friendly and provided timely updat My 1st service at this dealership was hassle free. Easy to check in, check out and to get loan vehicle. Danecia was friendly and provided timely updates and made sure the additional work identified was done in the same day. More

Always well taken care of! Bill Horvat is the best service advisor ever! His knowledge and calm, almost pastoral demeanor are always reassuring. . . . almost feel like you want Bill Horvat is the best service advisor ever! His knowledge and calm, almost pastoral demeanor are always reassuring. . . . almost feel like you want to go back if you have any other problems in life and have him pat you on the back to say "There, there. . . everything is gonna be alright." No matter what issue I have with my car (and there are very few) he'll take care of it. . . no worries. Thanks Reverend Bill! More

Great visit, as usual Arrived for scheduled oil change appointment with Bill Horvat and paperwork was pretty quickly processed. I found a seat in the customer lounge as I Arrived for scheduled oil change appointment with Bill Horvat and paperwork was pretty quickly processed. I found a seat in the customer lounge as I had elected to wait for the car at the dealership.. On such a hot day it was nice to have such a cool and comfortable place to wait. . Some time later the car was ready to go and checkout was swift and easy at the front desk. Bill is always a delight to work with and visiting the dealership is enjoyable, not a chore. Thanks Keyes! More

good experience good fast experience. a a a a a a a a a a a a a a a a a a a a a a good fast experience. a a a a a a a a a a a a a a a a a a a a a a More

The Keyes to Excellence It was a little rocky road to getting correct answers to my questions regarding the warranty coverage over the phone due to technical difficulties wit It was a little rocky road to getting correct answers to my questions regarding the warranty coverage over the phone due to technical difficulties with the computer system. Finally, Mike Nazari had access to the system and was able to thoroughly and simply explain the coverage details, much to my disappointment in relation to previous information I received. However, Mike sensed my disappointment/frustration and readily checked out what discounts/offers were available to reduce the cost of the service. He had such a pleasant, helpful and calming demeanor, I began to feel less stressed. The estimated wait was about 3 hours so he offered me a complimentary rental car which I accepted. The staff at the Enterprise Rental office was very professional and pleasant. When my Honda was ready, Mike personally informed me while I waited in the comfortable, cool and clean waiting room. He reviewed the service details with me and tried again, unsuccessfully, to obtain the service history in the system which was still unavailable, but suggested that I call him another day when system was up and running. I must mention that, as many times that I dispensed the sanitizing gel bottle on his desk and spilled the gel on the floor, he never became impatient nor annoyed, he was more apologetic and quickly wiped up the gel. He's a charm bear. Fyi, I am in the process of purchasing this leased vehicle and wanted to make sure it was in good mechanical order. He even replaced the FOB battery. Thank you Mike for your excellent service. More

Bill Hovat in the service department is awesome! I love Keyes lexus Van Nuys....they're always friendly and the place overall is just such a nice environment to be in. Very comfortable when you need I love Keyes lexus Van Nuys....they're always friendly and the place overall is just such a nice environment to be in. Very comfortable when you need to wait for your car, even now during covid. More

Exceptional Customer Service! (SERVICE, RECALL, TIRES) My normal Service Rep was not available but I was VERY impressed with the one I received. Mike Nazari was informative, thorough, courteous, and just a My normal Service Rep was not available but I was VERY impressed with the one I received. Mike Nazari was informative, thorough, courteous, and just an overall good guy! He made the service experience very comfortable, which was a breath of fresh air during these trying times. I was very impressed and would request Mike for future service visits. More

Service dept Service was quick and efficient. Staff was courteous and efficient. Length of time for service was shorter than I expected. The waiting area was acce Service was quick and efficient. Staff was courteous and efficient. Length of time for service was shorter than I expected. The waiting area was acceptable under the current virus conditions. More

Excellent Service The service is excellent, especially the attention Ali provides. the only negative is the loaner car program the time to process your loaner car is The service is excellent, especially the attention Ali provides. the only negative is the loaner car program the time to process your loaner car is too long and the car is always dirty. More