Keyes Lexus

Keyes Lexus Van Nuys has been our home for the past 25 years. We have owned many Lexus cars and enjoyed both the cars and the dealership. Thank you for making us feel like family. It doesn't get better th years. We have owned many Lexus cars and enjoyed both the cars and the dealership. Thank you for making us feel like family. It doesn't get better than that. More

Excellent customer service by Bill H. He explained the cost of the service plus gave me a discount! He explained the cost of the service plus gave me a discount! More

The dealership is always clean and efficient. I always feel comfortable getting help from all the staff particularly my service adviser Danecia Dedeaus. My car is always ready when promised with I always feel comfortable getting help from all the staff particularly my service adviser Danecia Dedeaus. My car is always ready when promised with very little fuss. I could not be more happy. More

Tried to buy used car from Ash, the manager. Discuss the price, had a firm price plus taxes and dock fee. He tagged on two more fees at $1000 each for nitrogen in the tires and a paint and inter Discuss the price, had a firm price plus taxes and dock fee. He tagged on two more fees at $1000 each for nitrogen in the tires and a paint and interior protectant. I declined both of those and was told that, regardless of what he had stated to me as a firm price was a lie. His word is worthless, as I expressed to him my frustration at lack of follow through on his moral character. I sent him all the information needed to buy the car and was told I have six other people waiting to buy this car and unless you take the additional $2000 in mandatory up charges, I will sell the car to someone else. I’ve been dealing with Lexus dealers for the last 20 years and have never had such an example of bait and switch after a price has been agreed-upon. I reminded him that all he has in life is his word, and unfortunately, his word is worthless! UPDATE: They have now raised the price by $2000 to cover up their aggressive MARKUPS!!! More

Errol in service was great. Will always go back to him. See you soon, Errol Will always go back to him. See you soon, Errol More

I appreciate Brandon Leyva in Service Dept. who’s always available to answer our questions anytime! Excellent customer service! who’s always available to answer our questions anytime! Excellent customer service! More

All negotiation was done extremely easy, honestly and straight forward. This is my at list sixth or seventh time I am leasing car from Keyes Lexus and it is always great expirience. straight forward. This is my at list sixth or seventh time I am leasing car from Keyes Lexus and it is always great expirience. More

Huge selection and friendly salespeople. Worked with me to get a car in my budget range. Worked with me to get a car in my budget range. More

Dany Banayan was beyond and above my expectation. He helped me to choose right car for me. He walked me true all details on each car and helped me choose the right one for me. I really appreciate all He helped me to choose right car for me. He walked me true all details on each car and helped me choose the right one for me. I really appreciate all knowledge and patients in his expertise. I hope you will have more people like him. More

Ali, my service rep, was amazing through the entire process. His professionalism and knowledge brings me to his service station on every visit. Thank you Ali and Keyes Lexus team. process. His professionalism and knowledge brings me to his service station on every visit. Thank you Ali and Keyes Lexus team. More