Keyes Lexus

Great experience! Keyes gave the BEST price hands down. No haggling, nothing shady, and no pressure. After visiting several dealerships I settled on Keyes Lexus with Eric because of his excellent customer No haggling, nothing shady, and no pressure. After visiting several dealerships I settled on Keyes Lexus with Eric because of his excellent customer service. Everyone was extremely helpful and I got the best deal in town. I've had my car for a month and I still hear from Keyes Lexus just checking in and making sure everything is going well. I highly recommend Eric at Keyes Lexus! I LOVE MY IS250!! More

The whole transaction was painless. Eric was very helpfull, and worked hard finding us a car with just the right equipment. We were able to turn in our RS350 18 months early from a 4 year lease, and helpfull, and worked hard finding us a car with just the right equipment. We were able to turn in our RS350 18 months early from a 4 year lease, and trade it in for a 2013 GS350. The Sales Manager worked with us to make our down payment and monthly payments within reach. I can highly recommend this dealership. More

Purchase lease on 2013 RX 350 Keyes Lexus. 10-06-2012 Purchase lease on 2013 RX 350 Keyes Lexus. 10-06-2012 Keyes took advantage of our desire to avoid personal conflict with the sales staff and “Walk” Purchase lease on 2013 RX 350 Keyes Lexus. 10-06-2012 Keyes took advantage of our desire to avoid personal conflict with the sales staff and “Walk”. At every step of what should have been a very easy transaction Keyes sales management (Joey Yerkanyan) Lied about what RX350’s they had available with the options we had originally requested. As we discovered this cascade of ongoing misrepresentations about the features installed on the RX we were forced into repeated renegotiations. After we made the long drive into Van Nuys because Keyes said they “had the car with the features we had very carefully specified in stock” this turned into a very unnecessary 4 hours of “used Car sales tactics”. Driving home the bad taste in our mouths about finalizing a deal with a dealer which employs such dishonest tactics made us decide to return the car the next day and cancel the deal. Unfortunately the Lexus Lease contract we signed has a “NO Cooling OFF” clause. After 4 hours we were a little too impatient to leave and didn’t check all the fine print. After checking around about Keyes more thoroughly with other Lexus dealers it is clear LEXUS is willing to turn a blind eye to the Keyes sales treatment of Lexus customers as long as they move their products off the lot. We can only assume all the Keyes Auto dealer sites employ the same tactics. Our advice is never walk on a Keyes lot because you will regret it. Jon Gilchrist More

Jay is very good, professional, and knowledgeable. Jay is very good, professional, and knowledgeable. Overall, I had very good experience. I highly recommend Jay! I have not owned a Lexus before, and Jay is very good, professional, and knowledgeable. Overall, I had very good experience. I highly recommend Jay! I have not owned a Lexus before, and I am very happy with the car and the dealership...I love my new CT! More

I have bought my second Lexus here at Keyes and it was always a pleasant experience. This time was even better because my husband and I did not feel pressured at all. Sam took our appt.and readily provide always a pleasant experience. This time was even better because my husband and I did not feel pressured at all. Sam took our appt.and readily provided info. about the car we were interestedi in. We were very pleased with the profesionalism of the team. Bella was very friendly, accommodating and very knowledgeable of the car. She made me feel comfortable with the car so I was not intimidated by the new gadgets. Joey made the deal smooth and quick without any pressure. GREAT TEAM !!!!!! You'll get our recommendation . More

My initial contact with the dealership was with Mania on the phone regarding a 2010 Lexus GS350 that I saw online. I had questions regarding the availability and the price and had indicated to her that I the phone regarding a 2010 Lexus GS350 that I saw online. I had questions regarding the availability and the price and had indicated to her that I had a specific budget which the current listed price was not meeting. I informed her that I had just started my car search and would keep the car on my list. I provided Mania with my contact info. Mania was very dilligent in follow up with me regarding the specific Lexus that I had inquired on and also advised of newly posted Lexus for sale within my budget. She was dilligent, but not the bit pushy. Mania was always pleasant and never pressured me. I evenutall went into the dealership to look at the car and to take it for a test drive with me. Being the first time I test drove the GS 350 model, Mania was very informative and knowledgable in pointing out the key features that I was interested in: back up camera & sensor, Navi system, Bluetooth - how to set up and use. We actually linked it on my iPhone and called a friend. During the test drive, Mania was very pleasant and answered general questions I had like what a certified Lexus entailed, the benefits I would get if I purchased the car at Keyes Lexus, and reputation and availability of the Keyes service dept. After the test drive, Mania spoke with her manager regarding my interest in the car. Even though her manager was not able to meet my offer price, Mania was very understanding that I did not purchase the car at the moment. The weeks after my test drive, Mania kept in contact with follow up phone calls on how my car search was going, informing me of any updates on the car I was interested in, and ideas on other possible/suggestive cars. Again, Mania was very pleasant, professional and applied no pressure at all during her diligent follow up. I eventually bought another car (different brand - not Lexus). I notified Mania as a courtesy and she was genuinely happy for me! As a Service Relationship Manager for a big financial company, I am very critical of customer service of any kind. Mania more than passed my test. She is the ultimate professional, very knowledgeable, friendly, has great follow up skills, and very genuine. Because of Mania, I would say that my experience at Keyes Lexus was definitely 5 stars ! I would definitely recommend Mania to anybody looking for a great experience at Keyes Lexus Thanks again Mania for everything. More

Mania Aleksanian was extremely helpful when working with me to get my Lexus IS 250. I am very happy with my decision and will recommend Mania Alexanian to anyone interested in purchasing a Lexus:)) me to get my Lexus IS 250. I am very happy with my decision and will recommend Mania Alexanian to anyone interested in purchasing a Lexus:)) More

There was no stress in making my lease work. What was promised was exactly what I drove away with. I neglected to bring certain paperwork and such, but Carol Reyes just made it work. There were no la promised was exactly what I drove away with. I neglected to bring certain paperwork and such, but Carol Reyes just made it work. There were no last minute surprises, Carol was totally pleasant and helpful. I'll lease my next Lexus from this dealer when the current lease is up. More

Sales person Jeffrey was very down to earth, easy to talk to and showed great effort in making sure I knew how to work all the functions of my new Lexus ES350, Sales manager Edmond was great to negotiate wit to and showed great effort in making sure I knew how to work all the functions of my new Lexus ES350, Sales manager Edmond was great to negotiate with, really wanted to close the deal and make sure I was happy w/ the experience and although I was very demanding we shook hands w/ a smile. Finance person Arezu was charming and a pleasure to work with. More

Gayle Rachtman was the sales person that assisted me. Not only was she patient but over turn my experience with Keys in Van Nuys. I was a little disapointed in the beginning, I live in Lancaster and Andy adv only was she patient but over turn my experience with Keys in Van Nuys. I was a little disapointed in the beginning, I live in Lancaster and Andy advied me that the car I wanted was avaliable. I drove there just to find out that the car that I wanted was a Demo and was with an exsecutive. Gayle apologized and advise me they would get new cars on the week-end. She knew exactle what I wanted and follow through by keeping me informed. I returned on Labor Day week-end and indeed the car I wanted was there. I really appreciate her hanging in there and making sure to provide exceptional service. I work in the corporate world and I know that if we promice a customer something we need to come true. This is what Gayle did for me. She overturn the expiernce not only will I recoommend my staff but peers to this dearlership. Ilove my ES350! Thanks Gayle. More