Keyes Lexus

Michael was an excellent client service associate an would highly recommend our friends go to Keyes. He greeted us with a smile and was very attentive and genuinely cared about our needs. Ron was effici would highly recommend our friends go to Keyes. He greeted us with a smile and was very attentive and genuinely cared about our needs. Ron was efficient and got us through the paper work in a flash. Best of all the entire experience felt "pressure free." Very nice facility, with nice cafe, people and cars! Go Keyes! More

She was so helpful! I was just starting my shopping and I wasn't sure what I wanted to get or if I was actually going to buy a car. She walked me through a few cars and test drove the one I bought! Kudos! It wasn't sure what I wanted to get or if I was actually going to buy a car. She walked me through a few cars and test drove the one I bought! Kudos! It was so painless! More

Keyes Lexus has the best staff around. From all the super friendly salesmen, to the knowledgeable finance staff. I was always greeted very nice and they made sure we were comfortable. The entire process was friendly salesmen, to the knowledgeable finance staff. I was always greeted very nice and they made sure we were comfortable. The entire process was easy and painless. Two thumbs up for Keyes Lexus. More

This was my first time buying a car and Edmund could not have been more patient with answering all of my questions. He was polite from the minute we stepped onto the Keyes Lexus showroom by showing us the d have been more patient with answering all of my questions. He was polite from the minute we stepped onto the Keyes Lexus showroom by showing us the differences between the selection of models. He was extremely knowledgeable using the specifications of every car and assured us he would match the costs we were provided by competitors without the xx (and he was right!). My mom and I hate haggling back and forth the managers & salespersons -- it's a waste of my time and theirs, so just cut me the best deal you can give and let's sign the papers. He understood what we wanted, what we could afford and made it happen. It was the little things that made it worthwhile for me. Even when we wanted to change the color of the interior, he still insisted we take it for a test drive, even though the model itself hadn't changed, but the color, he wanted us to feel comfortable in the car itself. We bought the vehicles at the end of day and Edmund stuck around that evening after we signed the papers. While we waited for the finance papers, he showed us all the nifty features such as the blue tooth capabilities and how to set it up, where the spare tools had been located, how to use all of the electronics lexus had to offer. He went over all of the warranties listed in the manual including roadside assistance. And at the very end, when we went to pick up the cars, he had it ready with a gigantic red bow tie on top and provided to take a few pictures for me. All in all, if I decide to buy a Lexus again, I'll be looking for Edmund at Keyes Lexus. He had a huge smile the entire time he was with us, even thought it was late at night. I appreciate that! More

I bought a Lexus about 6 months ago for myself. The expierance I had wasn’t the best and I don’t want to go through that again. My sister is looking around for one herself and she wanted to go to Keyes expierance I had wasn’t the best and I don’t want to go through that again. My sister is looking around for one herself and she wanted to go to Keyes Lexus. I tagged along for support. When we arrived the vibe was so nice and everyone was so nice. We went for a test drive and did some negotiating. My sister has her new car now, and now I know where to shop from now on. More

Sold me a car they did not have in stock. Promised it from other dealer that day. Waited hours and then went home. NEVER called to keep me up to date. Next day I called them and they admitted they did no from other dealer that day. Waited hours and then went home. NEVER called to keep me up to date. Next day I called them and they admitted they did not have car but would get it shortly from other dealer. 5 hours later I went to other dealer. THEY NEVER CALLED TO FOLLOW UP> More

I had a message come on my display about low fluid. I came into Keyes Lexus for the quick lube guys to look at it. I wasn’t sure what it was but the guys told me they’ll take care of it and not to worry. came into Keyes Lexus for the quick lube guys to look at it. I wasn’t sure what it was but the guys told me they’ll take care of it and not to worry. About 5 min later they came back out front with my keyes and told me it was just washer fluid. To my relief everything was ok and I had the service guys at Keyes to take care of me and my car. More

Everyone was very friendly. They really wanted to work with us on the price and were trying really hard to get us what we needed. Dave Borgyan (sp?) was a fantastic help. Great guy! He seriously deserves with us on the price and were trying really hard to get us what we needed. Dave Borgyan (sp?) was a fantastic help. Great guy! He seriously deserves a huge raise. Seriously. Thanks, guys! Romy & Michael Lopez More

Frustrating.... I had a great 99' Lexus, it was good on gas, four seats to fit comfortable, and the power I enjoyed. However it was over ten years old, it was time to get things figured out so I could get gas, four seats to fit comfortable, and the power I enjoyed. However it was over ten years old, it was time to get things figured out so I could get another vehicle with warranty. I decided to spend my easter sunday looking at cars at a few local dealers to see what I wanted and get an idea of a price range. I spent a good 3 hours going lot to lot. I found 3 cars all at different dealers but close to each other. So I decided today I would go ahead and test drive all three and decide from there which one would be best and by the end of the week go buy the one I chose for me. Went to the first dealer, they said they had to run my credit, BS BS BS. I felt pressured to HAVE to purchase I left. Went to Miller Honda in Van Nuys, nice people but I was not to thrilled with the way it drove. Went to the last dealer which was Keyes Lexus in Van Nuys, the dealership was very nice, and WELL staffed. The staff that I was put with was great, they let me drive the 2009 Lexus ... Lexus, it was good on gas, four seats to fit comfortable, and the power I enjoyed. However it was over ten years old, it was time to get things figured out so I could get another vehicle with warranty. I decided to spend my easter sunday looking at cars at a few local dealers to see what I wanted and get an idea of a price range. I spent a good 3 hours going lot to lot. I found 3 cars all at different dealers but close to each other. So I decided today I would go ahead and test drive all three and decide from there which one would be best and by the end of the week go buy the one I chose for me. Went to the first dealer, they said they had to run my credit, BS BS BS. I felt pressured to HAVE to purchase I left. Went to Miller Honda in Van Nuys, nice people but I was not to thrilled with the way it drove. Went to the last dealer which was Keyes Lexus in Van Nuys, the dealership was very nice, and WELL staffed. The staff that I was put with was great, they let me drive the 2009 Lexus that I saw yesterday with out pushing me to do anything I was not to sure about. I was very please with all the accommodations it had and of course the color was elegant. I left and knew that I really wanted that specific car, I went home told my husband all about it and that was that. I just got home and am a happy owner of a new 2009 Lexus from Keyes Lexus Thanks for everything More

Attempted to obtain an internet quote, but was told our price was "way too low." We didn't even get a counter-offer or any attempt to really work with us on the price. We also requested the specs of the price was "way too low." We didn't even get a counter-offer or any attempt to really work with us on the price. We also requested the specs of the car they had in stock twice, and never got it. It felt like they weren't interested in our business, so we went elsewhere and got the car we wanted for the price we wanted. We would not recommend this dealership. More