Keyes Lexus

Purchase lease on 2013 RX 350 Keyes Lexus. 10-06-2012 Purchase lease on 2013 RX 350 Keyes Lexus. 10-06-2012 Keyes took advantage of our desire to avoid personal conflict with the sales staff and “Walk” Purchase lease on 2013 RX 350 Keyes Lexus. 10-06-2012 Keyes took advantage of our desire to avoid personal conflict with the sales staff and “Walk”. At every step of what should have been a very easy transaction Keyes sales management (Joey Yerkanyan) Lied about what RX350’s they had available with the options we had originally requested. As we discovered this cascade of ongoing misrepresentations about the features installed on the RX we were forced into repeated renegotiations. After we made the long drive into Van Nuys because Keyes said they “had the car with the features we had very carefully specified in stock” this turned into a very unnecessary 4 hours of “used Car sales tactics”. Driving home the bad taste in our mouths about finalizing a deal with a dealer which employs such dishonest tactics made us decide to return the car the next day and cancel the deal. Unfortunately the Lexus Lease contract we signed has a “NO Cooling OFF” clause. After 4 hours we were a little too impatient to leave and didn’t check all the fine print. After checking around about Keyes more thoroughly with other Lexus dealers it is clear LEXUS is willing to turn a blind eye to the Keyes sales treatment of Lexus customers as long as they move their products off the lot. We can only assume all the Keyes Auto dealer sites employ the same tactics. Our advice is never walk on a Keyes lot because you will regret it. Jon Gilchrist More

I have bought my second Lexus here at Keyes and it was always a pleasant experience. This time was even better because my husband and I did not feel pressured at all. Sam took our appt.and readily provide always a pleasant experience. This time was even better because my husband and I did not feel pressured at all. Sam took our appt.and readily provided info. about the car we were interestedi in. We were very pleased with the profesionalism of the team. Bella was very friendly, accommodating and very knowledgeable of the car. She made me feel comfortable with the car so I was not intimidated by the new gadgets. Joey made the deal smooth and quick without any pressure. GREAT TEAM !!!!!! You'll get our recommendation . More

My initial contact with the dealership was with Mania on the phone regarding a 2010 Lexus GS350 that I saw online. I had questions regarding the availability and the price and had indicated to her that I the phone regarding a 2010 Lexus GS350 that I saw online. I had questions regarding the availability and the price and had indicated to her that I had a specific budget which the current listed price was not meeting. I informed her that I had just started my car search and would keep the car on my list. I provided Mania with my contact info. Mania was very dilligent in follow up with me regarding the specific Lexus that I had inquired on and also advised of newly posted Lexus for sale within my budget. She was dilligent, but not the bit pushy. Mania was always pleasant and never pressured me. I evenutall went into the dealership to look at the car and to take it for a test drive with me. Being the first time I test drove the GS 350 model, Mania was very informative and knowledgable in pointing out the key features that I was interested in: back up camera & sensor, Navi system, Bluetooth - how to set up and use. We actually linked it on my iPhone and called a friend. During the test drive, Mania was very pleasant and answered general questions I had like what a certified Lexus entailed, the benefits I would get if I purchased the car at Keyes Lexus, and reputation and availability of the Keyes service dept. After the test drive, Mania spoke with her manager regarding my interest in the car. Even though her manager was not able to meet my offer price, Mania was very understanding that I did not purchase the car at the moment. The weeks after my test drive, Mania kept in contact with follow up phone calls on how my car search was going, informing me of any updates on the car I was interested in, and ideas on other possible/suggestive cars. Again, Mania was very pleasant, professional and applied no pressure at all during her diligent follow up. I eventually bought another car (different brand - not Lexus). I notified Mania as a courtesy and she was genuinely happy for me! As a Service Relationship Manager for a big financial company, I am very critical of customer service of any kind. Mania more than passed my test. She is the ultimate professional, very knowledgeable, friendly, has great follow up skills, and very genuine. Because of Mania, I would say that my experience at Keyes Lexus was definitely 5 stars ! I would definitely recommend Mania to anybody looking for a great experience at Keyes Lexus Thanks again Mania for everything. More

Mania Aleksanian was extremely helpful when working with me to get my Lexus IS 250. I am very happy with my decision and will recommend Mania Alexanian to anyone interested in purchasing a Lexus:)) me to get my Lexus IS 250. I am very happy with my decision and will recommend Mania Alexanian to anyone interested in purchasing a Lexus:)) More

There was no stress in making my lease work. What was promised was exactly what I drove away with. I neglected to bring certain paperwork and such, but Carol Reyes just made it work. There were no la promised was exactly what I drove away with. I neglected to bring certain paperwork and such, but Carol Reyes just made it work. There were no last minute surprises, Carol was totally pleasant and helpful. I'll lease my next Lexus from this dealer when the current lease is up. More

Sales person Jeffrey was very down to earth, easy to talk to and showed great effort in making sure I knew how to work all the functions of my new Lexus ES350, Sales manager Edmond was great to negotiate wit to and showed great effort in making sure I knew how to work all the functions of my new Lexus ES350, Sales manager Edmond was great to negotiate with, really wanted to close the deal and make sure I was happy w/ the experience and although I was very demanding we shook hands w/ a smile. Finance person Arezu was charming and a pleasure to work with. More

Gayle Rachtman was the sales person that assisted me. Not only was she patient but over turn my experience with Keys in Van Nuys. I was a little disapointed in the beginning, I live in Lancaster and Andy adv only was she patient but over turn my experience with Keys in Van Nuys. I was a little disapointed in the beginning, I live in Lancaster and Andy advied me that the car I wanted was avaliable. I drove there just to find out that the car that I wanted was a Demo and was with an exsecutive. Gayle apologized and advise me they would get new cars on the week-end. She knew exactle what I wanted and follow through by keeping me informed. I returned on Labor Day week-end and indeed the car I wanted was there. I really appreciate her hanging in there and making sure to provide exceptional service. I work in the corporate world and I know that if we promice a customer something we need to come true. This is what Gayle did for me. She overturn the expiernce not only will I recoommend my staff but peers to this dearlership. Ilove my ES350! Thanks Gayle. More

I had a so, so experience here. In the end, I think I got a great car for a good price. Here's what happened: I bought a used 2009 Honda Fit here that was a trade-in. I bought it for ~$1500 less tha got a great car for a good price. Here's what happened: I bought a used 2009 Honda Fit here that was a trade-in. I bought it for ~$1500 less than it was worth on KBB because I think they wanted to get rid of it. They wouldn't bargain with me much but they weren't overly pushy salesman either. JR was great and I don't remember the other guy's name but wasn't overly push either which I appreciated. They had nice coffee, cookies fruit etc. up for grabs which is a nice touch. THEN the deal was made and I was taken to the finance department. Arezu was pushing all the extras, which was to be expected but the kicker was when she told me that a $350 "theft code" (whatever that means) was included in the price. I wanted to confirm that she meant included in the price that I agreed upon with the sales team and she said yes. So we continued signing all the papers and the end price ended up being about $300-400 more than I thought it would be. That may not seem like a lot compared to the total price of the car but I had working toward buying this car for a long time and that was no small amount of money for me. So I asked here where that extra money came from and of course after crunching EVERY little fee, I realized it was in the little extras, she had charged me for the "theft code." I am so glad I calculated everything again. When I asked her about this fee, she was all about making me think I agreed to purchase it when I clearly did not. I had clearly told her I didn't want to purchase a theft code if it was not already included in the price I had agreed upon with the sales team. It was SO annoying because Arezu obviously tried to sneak in that charge and be tricky with her verbiage to make me think I misunderstood her. So whatever, we signed all the papers without purchasing the stupid "theft code" and they finally handed me my keys. I was completely exhausted after the finance discussion with Arezu because I felt like I had to read every little bit of fine print to make sure she wasn't trying to sneak anything else past me. I got into the car and realized there were no floormats in the vehicle. I asked Sammy, the salesman, about this and his exact words were "Well you test drove the car without the mats didn't you? You should have asked then." GRRR way to ruin my first car buying experience, Keyes Lexus! I didn't even feel like arguing with the guy so I drove the car home sans mats and decided that because I got a good deal on the purchase, I should just buy the mats myself. A couple of days later I got an email from Keyes Lexus welcoming me to their "family" and saying things like my satisfaction means a lot to them, blah blah blah. After reading this, I decided to see if they actually meant it. I wasn't hopeful but wrote back to the customer service representative about the missing mats, and low and behold, JR the original salesman I worked with that made the deal with me called me back to get my mailing address. He was going to mail me new Honda mats! Of course, I had to threaten to write bad reviews for them online before I got such a positive response but I got what I wanted nonetheless. Later I had the car looked at with my mechanic and he said it was in great condition. So bottom line, I got a great car for a good price but I really had to advocate for myself to ensure that I didn't get cheated by these guys. Expect that they will try to get away with things like they did with me. If you can handle that, you'll likely get a qualify product from them in the end because they really really care about their reputation, especially their online reputation. More

I had interactions with Mr. Phillip Barnett, a product Demonstrator. He was a pleasant and fine gentleman and showed an enormous coutesy to me and my wife with extermely professional manner. I will not h Demonstrator. He was a pleasant and fine gentleman and showed an enormous coutesy to me and my wife with extermely professional manner. I will not hesitate to introduce my friends to him for the purchase of new Lexus in the future. More

The day before yesterday I leased a 2012 Lexus ES-350 from Keyes Lexus. I dealt with Mark Malek. Mark was a pleasure to deal with. The terms of the lease were outstanding...much more competitive than from Keyes Lexus. I dealt with Mark Malek. Mark was a pleasure to deal with. The terms of the lease were outstanding...much more competitive than any other I obtained. The facilities are spectacular...like a 5 star hotel...very customer centered. I cannot recommend Keyes Lexus and Mark Malek in particular highly enough1! More