Keyes Lexus

Great service re major repair job on OLD ES 300. Went to Bill Horvat in Service at Keyes Lexus as I knew he would handle all that needed to be done smoothly and efficiently -- everything went just gr Went to Bill Horvat in Service at Keyes Lexus as I knew he would handle all that needed to be done smoothly and efficiently -- everything went just great. I was kept up to date re status and any new problems discovered during the repair process. I feel like I have a brand new car now and my ES 300 is an '03! Not inexpensive to do this, but knowing it was all completed by Lexus techs is most important, Sure, I could've saved a little by going to some unaffiliated mechanic someplace but in my experience 'cheap is usually expensive' and we've always had this car serviced at Lexus, and at Keyes since 2006. Thanks to Bill for all his help in getting this done, and to the technicians who worked on the vehicle. Everything seems perfect -- More

Recall service I had an appointment set for 8:15 on Saturday, July 22. When I made my appointment over the phone I was put on hold to confirm that they had the parts I had an appointment set for 8:15 on Saturday, July 22. When I made my appointment over the phone I was put on hold to confirm that they had the parts available and was told they did and bring car in on set appointment. When I arrived on Saturday morning they said I could wait that service would be done in about 1-2 hours. After 3 hours I asked for an update and was informed that they had not even touched my car yet. They apologized and I got a loaner car. Around 2pm I received a call that my car was done and ready for pick-up but a few minutes later I received another call and told that they did not have the parts for recall replacement, even though when I made appointment I was told that they had the part. Very bad service!! I wasted a whole day and absolutely nothing was done to my vehicle!! More

Quck in-n-out oil change Quick oil change, very nice waiting lounge with coffee and comfortablechairs.Dealership is also very nice and tastefully designed. in and out in an h Quick oil change, very nice waiting lounge with coffee and comfortablechairs.Dealership is also very nice and tastefully designed. in and out in an hour. More

Love our Lexus From the moment we entered, the staff was friendly and informative. We're thrilled with our purchase.We had a test drive and then the car was detailed From the moment we entered, the staff was friendly and informative. We're thrilled with our purchase.We had a test drive and then the car was detailed for us. George Grob spent several hours making sure we were satisfied and answered all of our questions. He followed up the next day to make sure any new questions were answered and is available to answer any questions we may have. More

First service on mew car. Last year when we had our car for service, we had interior of the car also cleaned. This was not the case this meeting which was very disappointing. O Last year when we had our car for service, we had interior of the car also cleaned. This was not the case this meeting which was very disappointing. Other than cutting this interior car cleaning, everything else was excellent and superior. More

Consistently great service Since buying my SC430 at Keys Lexus Van Nuys I have consistently received great customer service for all my service appointments. HIGHLY recommend rep Since buying my SC430 at Keys Lexus Van Nuys I have consistently received great customer service for all my service appointments. HIGHLY recommend rep. Mike Oetzel for his helpfulness and a straight up experience! More

Takata Airbag Warrant Service Mike O. is great, he helps me service my Lexus and provides economical recommendations. I have always consulted with Mike since my Lexus purchase. E Mike O. is great, he helps me service my Lexus and provides economical recommendations. I have always consulted with Mike since my Lexus purchase. Each time I see him he is always busy and working hard for clients, myself included. A Very nice man. More

Great services from Michael Oeztell Keyes Lexus has great services and amazing Staff. Michael Oetzell kept me posted on the services of my car. and what was recommended for repairs I Keyes Lexus has great services and amazing Staff. Michael Oetzell kept me posted on the services of my car. and what was recommended for repairs I am Very Happy with Mr.Michael Oetzell as my Services representative Thank You So Much Kathy Guin. More

Always a pleasure I bought my car at Keyes Lexus after a very unpleasant experience down the street with the Audi dealer. The purchasing experience was seamless and bo I bought my car at Keyes Lexus after a very unpleasant experience down the street with the Audi dealer. The purchasing experience was seamless and both my trips to the service bay (routine scheduled maintenance) have been well organized, highly professional, and pleasant. I high recommend this dealer. More

The Stars Aligned. I initially returned to Keyes Lexus to purchase a vehicle from sales associate, Jennifer Byrd, but learned she was no longer with the company. Jennife I initially returned to Keyes Lexus to purchase a vehicle from sales associate, Jennifer Byrd, but learned she was no longer with the company. Jennifer's initial warmth, dedication and professionalism are what sold me on Keyes Lexus several months ago. The current sales staff were very attentive and friendly. Overall, it was a good buying experience. I'm very happy to be back in the Lexus ownership family. More