
Keyes Lexus
Van Nuys, CA
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1,710 Reviews of Keyes Lexus
Love coming here . Everyone is smiling, Courteous, positive, attentive, helpfull. I am usually able to get same day service appointment time that best works for me. . Everyone is smiling, Courteous, positive, attentive, helpfull. I am usually able to get same day service appointment time that best works for me. More
Anthony Pastoral in Service Dept Rocks Anthony is always so helpful in advising me what servicing I need to do, or think about doing the next time I bring my car in for servicing. He's the Anthony is always so helpful in advising me what servicing I need to do, or think about doing the next time I bring my car in for servicing. He's the best and I'm grateful Anthony is my service representative. More
Pleasant experience with dealership service I recently leased a vehicle at this dealership and usuallly have my maintenance service at the same dealer I got the vehicle even there's one closer t I recently leased a vehicle at this dealership and usuallly have my maintenance service at the same dealer I got the vehicle even there's one closer to me. I know i can go to any dealer but my experience with this dealer has been great. To start, getting a service appointment online was so easy, then service adviser Anthony is very helpful and takes time to address any of my concern, they don't try to sell me unnecessary services on top of manufacturer recommended service, then they finish working on my vehicle on time as promised. I'll continue to get service from this dealership as far as I'm satisfied with their work and relationship with customers More
Clean Fast Professional Anthony and Keys Crew of Service of Excellence is always a pleasure during my waiting in the Best Customer Lounge when I'm ready for new car Keys ha Anthony and Keys Crew of Service of Excellence is always a pleasure during my waiting in the Best Customer Lounge when I'm ready for new car Keys has my loyalty all Locked Up👍👌😘👍 More
Mike Nazari is professional, kind and gets the job done. Mike is an asset to Keyes Lexus and I will always go this man when dealing with my car. He's courteous of your time, he texts (big plus) and he is ea Mike is an asset to Keyes Lexus and I will always go this man when dealing with my car. He's courteous of your time, he texts (big plus) and he is easy to work with. More
Beyond Expectations Nice when you're treated well beyond courteous expectations. Mike Nazari realizes that just because Lexus creates a very special high-end product tha Nice when you're treated well beyond courteous expectations. Mike Nazari realizes that just because Lexus creates a very special high-end product that it should cost a premium to service and maintain like a lot of other high end vehicles I've owned over the years. Mike always looks to minimize my expenditure on servicing and repairs to a degree often times well beyond my expectations with discounts, coupons, specials, etc.... I greatly appreciate that, and I am sure others do too. More
Service department was very helpful & friendly All was great except the experience of sales guys coming in and trying to hustle an option to get you into a new vehicle. It's always annoying and we All was great except the experience of sales guys coming in and trying to hustle an option to get you into a new vehicle. It's always annoying and we expect the sharks to come out but be respectful and just leave us alone as we want to do work or read a book. No one likes to be bothered for a sale. Michael, my service rep, was excellent and very personable. More
Best customer service I just purchased a new car from this dealer, I wasn't planning for it I just brought my old car for service and I end up buying a new car. I want to s I just purchased a new car from this dealer, I wasn't planning for it I just brought my old car for service and I end up buying a new car. I want to say thank you so much to Artur and sorry for driving you insane I was very stressed out I wasn't planning to start on payment again every month. So I was very unsure what to do and not just that I don't want to let my old car to was very special to me. You were able to make me happy and satisfied you and Vido your manager can't remember his name, Dominique was so sweet I had nice conversation with her. Well thanks again for everything I been a customer with you guys for almost 10 years I'm so happy with car and the service forgot to mention Mike at the service department he always help me when there is something wrong with my car very patient and friendly. Thanks to all of you guys and specially to Artur. More
Fantastic Experience From the moment we arrived, the team at Keyes Lexus was amazing. We visited every dealership on the day we bought our new RX350 from Mercedes Benz, A From the moment we arrived, the team at Keyes Lexus was amazing. We visited every dealership on the day we bought our new RX350 from Mercedes Benz, Audi, Acura, Jaguar and more but none were as nice as the team at Keyes Lexus. Robert Cortini, our sales rep made the end of a 12 hour day of car shopping pleasant and enjoyable. I would recommend him and the Keyes Automotive Group to anyone looking at buying a car. Ironically, Lexus was the brand I originally did not want to buy as my heart was set on the new Jaguar F-Pace but the RX350 and service won me over and today I am a very proud owner of a Lexus. More
Great Service Mayra is very knowledgeable and helped us get the car we wanted and a great price. Everything was made as easy as possible. A very good experience Mayra is very knowledgeable and helped us get the car we wanted and a great price. Everything was made as easy as possible. A very good experience More