
Keyes Hyundai
Van Nuys, CA
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2,027 Reviews of Keyes Hyundai
My first oil change at Keys Hyundai Went in for a free oil change I was promised when I bought my car but that was a year and a half ago. Expected to get a hassle about it. But I didn't. Went in for a free oil change I was promised when I bought my car but that was a year and a half ago. Expected to get a hassle about it. But I didn't. I dropped my car and they had a lyft take me to work so no waiting. They did not try to up-sell me. My service specialist was very polite and helpful. I usually avoid the dealerships cause many of the are shady, which is why I had not gone for over a year but I'll be back there. The oil change if I had paid was less then Jiffy Lube and they gave my car a wash and vacuum and I got yummy fresh baked cookies. All good! More
Excellent Service My experience with this dealership has been absolutely excellent so far. My car had an issue on Thursday afternoon I made it home, call the dealership My experience with this dealership has been absolutely excellent so far. My car had an issue on Thursday afternoon I made it home, call the dealership and they gave me the phone number for the flatbed service. I called and then about 45 minutes the truck was at my house picking up my car and taking it to the dealership for the necessary repairs. When the repairs were done, they delivered the vehicle back to my house. I never had to step foot in the dealership as I did not want to take the time off work to deal with it. Excellent service and I will be buying my next car from this dealership. More
Beware Worked with online department they emailed me the sticker and the discounts both Hyundai and Keyes would apply. Went to the showroom, met the inter Worked with online department they emailed me the sticker and the discounts both Hyundai and Keyes would apply. Went to the showroom, met the internet salesperson who handed me off the a different salesperson. They made me produce the emails that their internet department sent me to prove discounts I said they offerred, then brought out a good price but with payments literally $200 higher than they should be. After pushing back they sent yet another salesman who asked to see my emails FROM THEM and admitted to adding on "dealer costs" that did not appear on the sticker they emailed me. I called another dealer asked about hidden "dealer costs" and they said "oh you're at Keyes". We don't do that. I called another dealer who said they also do not have Keye's added costs. Bought the car I wanted for $200 less a month than Keyes offer on a 3 year lease. More
Efficiency I appreciated having my service done quickly and accurately. I was kept apprised of the work while I waited. Waiting area was good - coffee was good. I appreciated having my service done quickly and accurately. I was kept apprised of the work while I waited. Waiting area was good - coffee was good. More
Great as per usual Always helpful and reliable, one of the best service experiences I have. I would highly recommend them 1000 times over. I will definitely be returning Always helpful and reliable, one of the best service experiences I have. I would highly recommend them 1000 times over. I will definitely be returning. Thanks Keyes! More
What one would expect from large dealer Good service quick and effective Staff kept me up to date on progress of service. and arranged transport from my office very helpful. will use in futu Good service quick and effective Staff kept me up to date on progress of service. and arranged transport from my office very helpful. will use in future. More
Best service! I had to drop off my car after closing on May 11. On Monday at 7:03 my service rep texted me already to say that he is working on it! He is always on I had to drop off my car after closing on May 11. On Monday at 7:03 my service rep texted me already to say that he is working on it! He is always on top of his game! More
Great service Service was completed in a timely manner, waiting room comfortable with great coffee. John kept me updated as to what my car needed and the price. I Service was completed in a timely manner, waiting room comfortable with great coffee. John kept me updated as to what my car needed and the price. I never felt pressured to do something, just given the options. All in all a pleasant experience and I drove away happy. More
convenient, fast it was a good experience. sam the service agent was professional and efficient. the work done was done well except they didn't take off the coolant it was a good experience. sam the service agent was professional and efficient. the work done was done well except they didn't take off the coolant spashes at the top of the radiator where the defective issue was. More
Nice salesman Some aspects of the car buying experience are seldom generally enjoyable, but my Keyes Hyundai salesperson, Maxwell Steinberg, was a class act. Very n Some aspects of the car buying experience are seldom generally enjoyable, but my Keyes Hyundai salesperson, Maxwell Steinberg, was a class act. Very nice and sincere guy. More