Keyes Hyundai

George was very professional, friendly, and considerate. I had a really great experience and am very satisfied with the service. I had a really great experience and am very satisfied with the service. More

We've been going to Keyes Hyundai for 7 years. Ever since they upgraded the building, the service has gone downhill. No longer is it personably and loyalty doesn't matter. Don't bother calling Ever since they upgraded the building, the service has gone downhill. No longer is it personably and loyalty doesn't matter. Don't bother calling parts and service, they won't help you. They put you off, say they will have someone call you back but I have yet to have that happen. I will no longer have my car serviced here, they are more about turning a profit to pay for the new building than caring about the customer they serve. More

Slow check in process but they completed all repairs in one day. Two recall repairs plus the scheduled regular service. As far as I know, everything was done correctly. one day. Two recall repairs plus the scheduled regular service. As far as I know, everything was done correctly. More

I am unhappy with what I believe was a sincere attempt to hide the fact that there was not a second key fob for the car I purchased. Shame on me for not asking. It is a used car. But the salesperson walked hide the fact that there was not a second key fob for the car I purchased. Shame on me for not asking. It is a used car. But the salesperson walked around with an envelope that I assumed contained the other key. Only at the end when I was handed my final docs did I realized that there wasn't another key fob. Susan said that she would look into it but didn't ever follow up with me. The fob I have has a tag written by Keyes Hyundai that says "Spare" on it. I would love to have the GM contact me just so that I can explain more although I have no real expectation that anything will be done. More

I wish that Hyundai gave loaner cars. If you don't live within the mile range you have to just wait. It took a really long time, and actually I called and I was told that it was done but If you don't live within the mile range you have to just wait. It took a really long time, and actually I called and I was told that it was done but that they wanted to check with my service person. But I did not hear back. 845 am appt and got my car back at 5p. for recall computer updates. makes me wonder if this is how all service calls will be. I am told there are updates all the time. More

George was satisfactory as a sales associate and I negotiated with him. When we got to a price that was satisfactory, I went to the leasing manager and signed the paperwork. Later on, I realized tha negotiated with him. When we got to a price that was satisfactory, I went to the leasing manager and signed the paperwork. Later on, I realized that they added things like Vehicle Theft, and Road Hazard and Catalytic Converter theft. Also, after the agreed upon deposit, they required the dealer cost, license, etc which was supposed to be included in the deposit as a separate required check. That is very misleading. I had to ask later on the money factor which they never gave. More

Very efficient process picking up my car. Ulysses and Julius were great. Only issue was I did not get a copy of the sales agreement and other documents via email. I've requested a copy f Ulysses and Julius were great. Only issue was I did not get a copy of the sales agreement and other documents via email. I've requested a copy from Julius but his email address was rejected: juliusdelossantos@keyeshyundai.com. I copied Ulysses on the request. More

Service tech took almost 1/2 hour to attend to me AFTER I arrived for my appointment. It used to be just a few minutes! I just came for routine service and it took 5 hours to finish! just 6 months to a y arrived for my appointment. It used to be just a few minutes! I just came for routine service and it took 5 hours to finish! just 6 months to a ye4ar ago it was around 2 hours. I was told that the service dept lost 9 mechanics. What's up with that? The service prices have gone through the roof! It costs at 3-4 ties more than it did just a year or two ago. I was told the hourly labor charge is around $235. Not so long ago it was around $100. Way too much! Same with the parts. Which begs the question why can't you staff up instead of being down by 9 guys? After 12 years of Keys servicing my car I will now seek out an independent mechanic, who will attend to me faster and at a lot less cost. More

Honest opinion, Bait & Switch! !! Not what I when for & came out with an electric car. I drive so much and it’s so sad that this car has to be changed for an hour before going anywh !! Not what I when for & came out with an electric car. I drive so much and it’s so sad that this car has to be changed for an hour before going anywhere. Can even drive it far because has to be charged. Very frustrating when you’re going out of town and you have to go finding an electric spot to charge it. More

This is the second time I brought my car in for service but could not have the recalls completed. Before this visit, the dealership should have told me that the recalls couldn't be completed. It is a huge but could not have the recalls completed. Before this visit, the dealership should have told me that the recalls couldn't be completed. It is a huge inconvenience for me to drop my car off for an entire day (to avoid a work issue), and this service could have been done when the dealership was able to do the recalls. More