Keyes Hyundai

I had a great experience purchasing the car, but the service experience has been disappointing. I've been in 3 times and 2 have left me with a bad taste in my mouth. The first was just a very long wait service experience has been disappointing. I've been in 3 times and 2 have left me with a bad taste in my mouth. The first was just a very long wait for help from an advisor when I got to the dealership. My most recent experience was similar. I arrived on time for my 745am appointment, and my Advisor was a half hour+ late. Once they came to assist me, I realized I might not be able to receive either of the two services I had brought my car in to receive. One was a recall item and the other was a fix to a rattle. At first I was told the machines or software (I believe) needed for the recall were intermittent, but ultimately i was able to leave the car to have that implemented. The very discouraging news was in order to have the rattle fixed, I would need to leave my car there for 1.5 to 2 weeks since it was a diagnostic evaluation. I explained that the first time I was in, I told the Advisor about the rattle and it was fixed that same day. I was told that it was a common rattle found with the Ioniq 5, they were aware and they knew what to do to remedy it. This second time, still got the 1.5 to 2 weeks line even though I asked if someone could just look at the service record and tighten up that same spot. I asked about loaners if I was going to leave my car for 2 weeks and was told there was a 21 person wait list. I love my car, but it's really disappointing to have someone show they don't value your time (making clients wait and return their cars for multiple visits) and don't want to try to help find a solution for you. More

Farid, the salesman we dealt with, was a pleasure to work with. He was knowledgeable and friendly, and very helpful in making a very reasonable deal. He then went over the car with me, pointed out the featur with. He was knowledgeable and friendly, and very helpful in making a very reasonable deal. He then went over the car with me, pointed out the features and answered all my questions. The finance person, whose name I don't remember, was also extremely helpful. More

We were thrilled with Ruby, she represents a new generation of no xxxxxxxx fairness. We are not used to dealerships much in our lives and it is good to see the simplicity of her approach and her ge generation of no xxxxxxxx fairness. We are not used to dealerships much in our lives and it is good to see the simplicity of her approach and her genuine concern for what we the customers needed and wanted. That being said, we were a little weirded out that the math figures on the write ups were hard to understand and for her to explain them even. We didn't like at all the attempt of Julius to sell us the extended warranty or whatever you call that. Having just gone thru that with the Long Beach Hyundai dealership last year for our first electric Kona, I am not sure why that old "last lap that takes hours" is necessary? It feels like really working the customer. Julius was nice enough and probably just doing his job as prescribed, but why don't you get rid of that stupid thing? It is a new world and you have good products and you don't need to hard sell anything in my view. If not for that, it would have been 5 star. More

Great service and very nice and welcoming, not pushy and willing to work with me, I went to norms Cerritos and very disappointed since I have a 840 credit but here Farid was amazing and got me a better deal willing to work with me, I went to norms Cerritos and very disappointed since I have a 840 credit but here Farid was amazing and got me a better deal after researching all the other dealers and even other brands, come here and get your vehicle they will not disappoint and i highly recommend this dealer and FARID SADDAT was awesome More

Gary was extremely knowledgeable, was extremely patient, and attentive during our first car buying experience! We asked and he delivered! and attentive during our first car buying experience! We asked and he delivered! More

Very easy and positive experience. They were honest with me and negotiated with me for a good deal. Very happy with my new car. After I left the dealership, I noticed a crack in the ba They were honest with me and negotiated with me for a good deal. Very happy with my new car. After I left the dealership, I noticed a crack in the back bumper trim. I drove back and showed them and they immediately authorized payment for repair. More

I've had some terrible dealership experiences, so I prefer to use our family mechanic whenever possible. That said, a recall on my daughter's Elantra GT left me no choice but to set up an appointment prefer to use our family mechanic whenever possible. That said, a recall on my daughter's Elantra GT left me no choice but to set up an appointment at our local Hyundai dealer (deep breath). I arrived a half hour before my appointment, got out of my car, and went to the service desk. Much to my surprise, I was greeted by a Hyundai staff member who was well-mannered, respectful, and very kind-hearted. As a matter of fact, all three men I interacted with during my visit were absolute gentlemen. When I returned to pick up my daughter's car, I purchased a rear windshield wiper from the parts department, and AGAIN, I received the same warm, genuinely kind response from the girl who was working the parts desk. The part was paid for and in my hands within five minutes. In my 55 years of driving, I have never had such a positive experience with dealership employees. Kudos to the H & R department for hiring A+ people - the service was fantastic! Jerry L More

Jonathan was amazing he helped me out when one of his colleagues did not want to assist me and answered all my questions colleagues did not want to assist me and answered all my questions More

This facility seems to be in the midst of a significant turnaround. In prior months I was met with bruising unannounced delays and protracted silence, for scheduled service with an appointment. But this we turnaround. In prior months I was met with bruising unannounced delays and protracted silence, for scheduled service with an appointment. But this week I had a surprise malfunction with our fantastic Santa Fe and despite the unknowns had our car back and functional in less than 24 hours. Our service advisor Jonathan Hughes was courteous and responsive and the overall manager Rick Cotright seems to be a miracle worker. More

I was very satisfied with the attention and help I received from my service advisor, Johnathan Vasquez. He did and outstanding job of representing your company. received from my service advisor, Johnathan Vasquez. He did and outstanding job of representing your company. More