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Keyes Hyundai

Van Nuys, CA

4.5
2,024 Reviews

5746 Van Nuys Blvd

Van Nuys, CA

91401

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2,024 Reviews of Keyes Hyundai

January 18, 2025

Working with Elizabeth and Ruby was great. Noticed a small ding on a new lease after I pulled into the driveway. I let the Keyes team know. I got an immediate assurance that it would be taken More

by kenrip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth, Steve Chung, Ruby Chu, Manny Pratheepmanowong
Jan 21, 2025 -

Keyes Hyundai responded

Hi there, we’re thrilled to hear about your positive experience with Elizabeth and the team! Your satisfaction is our priority, and we’re glad we could address your concerns quickly. Thank you for choosing Keyes Hyundai for your car needs—we appreciate your loyalty and look forward to serving you again!

January 18, 2025

Very pleased with the outreach from Keyes as my lease was expiring. Very easy exchange of information - Ruby provided everything I asked for to give my confidence in the deal. They were gracious with lease e More

by kenrip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruby Chu
Jan 21, 2025 -

Keyes Hyundai responded

Kenrip, we're thrilled to hear about your positive experience! It's wonderful that Ruby could assist you in finding the perfect package for your needs. Enjoy those heated seats and moonroof with your daughter! Thank you for sharing your feedback!

January 16, 2025

Giving 1 star review since there is not an option to give a ZERO star as review. Their New Business sales team is awesome, make no mistake. They are really good, understandable and effective. I have had no More

by raj.ganesan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Montoya
Jan 17, 2025 -

Keyes Hyundai responded

Hi there, Thank you for sharing your feedback. While we’re glad to hear about your positive experience with our sales team, we’re truly sorry for the delays and difficulties you’ve faced with our service department. This is not the level of service we aim to provide, and we apologize for the inconvenience caused. Your concerns are important to us, and we would like the opportunity to address them directly. Please reach out to us at seanevans@lithia.com so we can assist in expediting the process and improving your experience. Thank you for bringing this to our attention.

Jan 19, 2025 -

raj.ganesan responded

I sent the details to the email id provided. Not expecting a solution though. Putting it here to ensure thread completion.

January 16, 2025

Carlos Montoya was the best. He put up with me being nervous and snappy, he fixed something that was under warranty but another advisor wouldn’t consider, and he and his team got More

by WINSTON.L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Montoya
Jan 17, 2025 -

Keyes Hyundai responded

Winston, we’re thrilled to hear about your positive experience with Carlos! Our team strives to provide exceptional service, and it’s great to know we exceeded your expectations. Thanks for sharing your feedback—it truly motivates us to keep delivering the best for our customers!

January 15, 2025

I dropped my car off at 8:00, I was told that it might take until 2:00 or 3:00. Then I received a message at 12:45 that the car was ready. You guys are the best! More

by retart63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare ONeill
Jan 16, 2025 -

Keyes Hyundai responded

Thanks for the stellar feedback! We're thrilled to hear you had a great experience and appreciated the quick turnaround. Our team always strives to provide excellent service. Looking forward to seeing you again!

January 07, 2025

George was very professional, friendly, and considerate. I had a really great experience and am very satisfied with the service. More

by Jlee130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Bassous, George Arau
Jan 08, 2025 -

Keyes Hyundai responded

Thanks for the fantastic feedback! We’re thrilled to hear about your great experience with George. Our team always strives to deliver professional and friendly service. Your satisfaction means a lot to us!

January 06, 2025

We've been going to Keyes Hyundai for 7 years. Ever since they upgraded the building, the service has gone downhill. No longer is it personably and loyalty doesn't matter. Don't bother calling More

by Szqjam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Shaw
Jan 07, 2025 -

Keyes Hyundai responded

Thank you for your feedback and for being a loyal customer for seven years. We’re sorry to hear about your recent experience and any lack of communication from our parts and service teams. Your concerns are important to us, and we’ll address them to improve our processes. If there’s anything we can do to make things right, please contact us directly at seanevans@lithia.com.

January 05, 2025

Slow check in process but they completed all repairs in one day. Two recall repairs plus the scheduled regular service. As far as I know, everything was done correctly. More

by scg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare
Jan 06, 2025 -

Keyes Hyundai responded

Thanks for your feedback! We’re glad to hear the repairs were completed in one day and everything went smoothly. We appreciate your patience during check-in and will work on improving that process. Your insights help us serve you better!

January 02, 2025

I am unhappy with what I believe was a sincere attempt to hide the fact that there was not a second key fob for the car I purchased. Shame on me for not asking. It is a used car. But the salesperson walked More

by Ken Spira
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Susan Elexan
Jan 03, 2025 -

Keyes Hyundai responded

Ken, Thank you for taking the time to share your experience. We sincerely apologize for any misunderstanding regarding the second key fob for your vehicle and for the lack of follow-up on this matter. We understand how frustrating this must have been for you. Your feedback is important to us, and we want to ensure that your concerns are addressed properly. At a time that works best, please contact our General Manager, Sean Evans, at seanevans@lithia.com. We appreciate your patience and look forward to the opportunity to resolve this issue.

December 24, 2024

I wish that Hyundai gave loaner cars. If you don't live within the mile range you have to just wait. It took a really long time, and actually I called and I was told that it was done but More

by SunshineSmith
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't have his full name
Dec 26, 2024 -

Keyes Hyundai responded

Thank you for your feedback, Sunshine. We understand how important convenience is, and we're sorry to hear about the wait time. We’re always looking for ways to improve our service experience. Your insights are valuable to us as we strive to enhance our customer care.