Keyes Hyundai

Service appointment was easy breezy. Great job. Texts kept me informed of service progress. Easy peezy. Great job. Texts kept me informed of service progress. Easy peezy. More

Brenda, Susan & Julius were fantastic! Brenda handled the communication, Susan managed the transaction once we arrived and Julius was great with our financing! We live 110 miles away in Brenda handled the communication, Susan managed the transaction once we arrived and Julius was great with our financing! We live 110 miles away in Bakersfield so I was in discussions with 13 different dealerships in Southern and Central CA. Keyes Hyundai had the best deal originally so all the others were trying to beat the deal. None of the others came close to the price and low mileage on anything similar. We are retired and had a 2018 Altima Special Edition that we bought new and was still in mint condition when we were rear ended on the freeway, totaling our vehicle. Our 2022 Sonata SEL has now replaced the Altima and we absolutely love it so far! Since we have never owned a Hyundai, we added Hyundai's bumper to bumper Certified Used warranty that now covers the vehicle for the remainder of the 10 year/100k miles. The best price and coverage on an extended warranty I've seen. We are beyond satisfied with this purchase! More

Our appointment was for 9:30am. After ONLY a 110K milage service and oil change, a $400 charge, the car was not availaable until 2:30! My care giver sat in the waiting room for ho After ONLY a 110K milage service and oil change, a $400 charge, the car was not availaable until 2:30! My care giver sat in the waiting room for hours without any information as to the situation. They were short handed, BUT did not inform waiting customers of changes, which should have been done. Service has gotten a lot worse in the last few years. More

Working with Elizabeth and Ruby was great. Noticed a small ding on a new lease after I pulled into the driveway. I let the Keyes team know. I got an immediate assurance that it would be taken Noticed a small ding on a new lease after I pulled into the driveway. I let the Keyes team know. I got an immediate assurance that it would be taken care of. I got a courtesy call from Elizabeth to schedule. Two days later - problem solved. Super efficient communication, excellent follow up. The service is as good as the deal. 3rd car with Keyes and the team keeps delivering. Thanks. More

Very pleased with the outreach from Keyes as my lease was expiring. Very easy exchange of information - Ruby provided everything I asked for to give my confidence in the deal. They were gracious with lease e expiring. Very easy exchange of information - Ruby provided everything I asked for to give my confidence in the deal. They were gracious with lease end - and finding me a better package than I was looking for at a better price. My daughter wanted the heated seats & moonroof - and now she has them. More

Giving 1 star review since there is not an option to give a ZERO star as review. Their New Business sales team is awesome, make no mistake. They are really good, understandable and effective. I have had no a ZERO star as review. Their New Business sales team is awesome, make no mistake. They are really good, understandable and effective. I have had no problems with that. It made me to renew my car lease for second time with them - a new car ofcourse. However, I faced an issue with the car fuel system and thats when I saw the true face of their worst service center. They have taken 3 weeks to just identify what part was needed and even after 4 full weeks, I have no ETA of when I will get the car. They did give me a loaner car but I had to literally run between the dealership and corporate to get them give me a loaner car equivalent to what I owned - a tucson or something equal. I was given, sonata then elantra and finally they have agreed to give a Kona .. I have been going to their service center almost everyweek. Do NOT go to this dealership for service, they are the worst. More

Carlos Montoya was the best. He put up with me being nervous and snappy, he fixed something that was under warranty but another advisor wouldn’t consider, and he and his team got He put up with me being nervous and snappy, he fixed something that was under warranty but another advisor wouldn’t consider, and he and his team got my car back to me MUCH faster than expected or promised. Very very happy. A+!! More

I dropped my car off at 8:00, I was told that it might take until 2:00 or 3:00. Then I received a message at 12:45 that the car was ready. You guys are the best! take until 2:00 or 3:00. Then I received a message at 12:45 that the car was ready. You guys are the best! More

George was very professional, friendly, and considerate. I had a really great experience and am very satisfied with the service. I had a really great experience and am very satisfied with the service. More

We've been going to Keyes Hyundai for 7 years. Ever since they upgraded the building, the service has gone downhill. No longer is it personably and loyalty doesn't matter. Don't bother calling Ever since they upgraded the building, the service has gone downhill. No longer is it personably and loyalty doesn't matter. Don't bother calling parts and service, they won't help you. They put you off, say they will have someone call you back but I have yet to have that happen. I will no longer have my car serviced here, they are more about turning a profit to pay for the new building than caring about the customer they serve. More