Keyes Hyundai

Slow check in process but they completed all repairs in one day. Two recall repairs plus the scheduled regular service. As far as I know, everything was done correctly. one day. Two recall repairs plus the scheduled regular service. As far as I know, everything was done correctly. More

I am unhappy with what I believe was a sincere attempt to hide the fact that there was not a second key fob for the car I purchased. Shame on me for not asking. It is a used car. But the salesperson walked hide the fact that there was not a second key fob for the car I purchased. Shame on me for not asking. It is a used car. But the salesperson walked around with an envelope that I assumed contained the other key. Only at the end when I was handed my final docs did I realized that there wasn't another key fob. Susan said that she would look into it but didn't ever follow up with me. The fob I have has a tag written by Keyes Hyundai that says "Spare" on it. I would love to have the GM contact me just so that I can explain more although I have no real expectation that anything will be done. More

I wish that Hyundai gave loaner cars. If you don't live within the mile range you have to just wait. It took a really long time, and actually I called and I was told that it was done but If you don't live within the mile range you have to just wait. It took a really long time, and actually I called and I was told that it was done but that they wanted to check with my service person. But I did not hear back. 845 am appt and got my car back at 5p. for recall computer updates. makes me wonder if this is how all service calls will be. I am told there are updates all the time. More

George was satisfactory as a sales associate and I negotiated with him. When we got to a price that was satisfactory, I went to the leasing manager and signed the paperwork. Later on, I realized tha negotiated with him. When we got to a price that was satisfactory, I went to the leasing manager and signed the paperwork. Later on, I realized that they added things like Vehicle Theft, and Road Hazard and Catalytic Converter theft. Also, after the agreed upon deposit, they required the dealer cost, license, etc which was supposed to be included in the deposit as a separate required check. That is very misleading. I had to ask later on the money factor which they never gave. More

Very efficient process picking up my car. Ulysses and Julius were great. Only issue was I did not get a copy of the sales agreement and other documents via email. I've requested a copy f Ulysses and Julius were great. Only issue was I did not get a copy of the sales agreement and other documents via email. I've requested a copy from Julius but his email address was rejected: juliusdelossantos@keyeshyundai.com. I copied Ulysses on the request. More

Service tech took almost 1/2 hour to attend to me AFTER I arrived for my appointment. It used to be just a few minutes! I just came for routine service and it took 5 hours to finish! just 6 months to a y arrived for my appointment. It used to be just a few minutes! I just came for routine service and it took 5 hours to finish! just 6 months to a ye4ar ago it was around 2 hours. I was told that the service dept lost 9 mechanics. What's up with that? The service prices have gone through the roof! It costs at 3-4 ties more than it did just a year or two ago. I was told the hourly labor charge is around $235. Not so long ago it was around $100. Way too much! Same with the parts. Which begs the question why can't you staff up instead of being down by 9 guys? After 12 years of Keys servicing my car I will now seek out an independent mechanic, who will attend to me faster and at a lot less cost. More

Honest opinion, Bait & Switch! !! Not what I when for & came out with an electric car. I drive so much and it’s so sad that this car has to be changed for an hour before going anywh !! Not what I when for & came out with an electric car. I drive so much and it’s so sad that this car has to be changed for an hour before going anywhere. Can even drive it far because has to be charged. Very frustrating when you’re going out of town and you have to go finding an electric spot to charge it. More

This is the second time I brought my car in for service but could not have the recalls completed. Before this visit, the dealership should have told me that the recalls couldn't be completed. It is a huge but could not have the recalls completed. Before this visit, the dealership should have told me that the recalls couldn't be completed. It is a huge inconvenience for me to drop my car off for an entire day (to avoid a work issue), and this service could have been done when the dealership was able to do the recalls. More

I had a great experience purchasing the car, but the service experience has been disappointing. I've been in 3 times and 2 have left me with a bad taste in my mouth. The first was just a very long wait service experience has been disappointing. I've been in 3 times and 2 have left me with a bad taste in my mouth. The first was just a very long wait for help from an advisor when I got to the dealership. My most recent experience was similar. I arrived on time for my 745am appointment, and my Advisor was a half hour+ late. Once they came to assist me, I realized I might not be able to receive either of the two services I had brought my car in to receive. One was a recall item and the other was a fix to a rattle. At first I was told the machines or software (I believe) needed for the recall were intermittent, but ultimately i was able to leave the car to have that implemented. The very discouraging news was in order to have the rattle fixed, I would need to leave my car there for 1.5 to 2 weeks since it was a diagnostic evaluation. I explained that the first time I was in, I told the Advisor about the rattle and it was fixed that same day. I was told that it was a common rattle found with the Ioniq 5, they were aware and they knew what to do to remedy it. This second time, still got the 1.5 to 2 weeks line even though I asked if someone could just look at the service record and tighten up that same spot. I asked about loaners if I was going to leave my car for 2 weeks and was told there was a 21 person wait list. I love my car, but it's really disappointing to have someone show they don't value your time (making clients wait and return their cars for multiple visits) and don't want to try to help find a solution for you. More

Farid, the salesman we dealt with, was a pleasure to work with. He was knowledgeable and friendly, and very helpful in making a very reasonable deal. He then went over the car with me, pointed out the featur with. He was knowledgeable and friendly, and very helpful in making a very reasonable deal. He then went over the car with me, pointed out the features and answered all my questions. The finance person, whose name I don't remember, was also extremely helpful. More