Keyes Hyundai

Giving 1 star review since there is not an option to give a ZERO star as review. Their New Business sales team is awesome, make no mistake. They are really good, understandable and effective. I have had no a ZERO star as review. Their New Business sales team is awesome, make no mistake. They are really good, understandable and effective. I have had no problems with that. It made me to renew my car lease for second time with them - a new car ofcourse. However, I faced an issue with the car fuel system and thats when I saw the true face of their worst service center. They have taken 3 weeks to just identify what part was needed and even after 4 full weeks, I have no ETA of when I will get the car. They did give me a loaner car but I had to literally run between the dealership and corporate to get them give me a loaner car equivalent to what I owned - a tucson or something equal. I was given, sonata then elantra and finally they have agreed to give a Kona .. I have been going to their service center almost everyweek. Do NOT go to this dealership for service, they are the worst. More

Carlos Montoya was the best. He put up with me being nervous and snappy, he fixed something that was under warranty but another advisor wouldn’t consider, and he and his team got He put up with me being nervous and snappy, he fixed something that was under warranty but another advisor wouldn’t consider, and he and his team got my car back to me MUCH faster than expected or promised. Very very happy. A+!! More

I dropped my car off at 8:00, I was told that it might take until 2:00 or 3:00. Then I received a message at 12:45 that the car was ready. You guys are the best! take until 2:00 or 3:00. Then I received a message at 12:45 that the car was ready. You guys are the best! More

George was very professional, friendly, and considerate. I had a really great experience and am very satisfied with the service. I had a really great experience and am very satisfied with the service. More

We've been going to Keyes Hyundai for 7 years. Ever since they upgraded the building, the service has gone downhill. No longer is it personably and loyalty doesn't matter. Don't bother calling Ever since they upgraded the building, the service has gone downhill. No longer is it personably and loyalty doesn't matter. Don't bother calling parts and service, they won't help you. They put you off, say they will have someone call you back but I have yet to have that happen. I will no longer have my car serviced here, they are more about turning a profit to pay for the new building than caring about the customer they serve. More

Slow check in process but they completed all repairs in one day. Two recall repairs plus the scheduled regular service. As far as I know, everything was done correctly. one day. Two recall repairs plus the scheduled regular service. As far as I know, everything was done correctly. More

I am unhappy with what I believe was a sincere attempt to hide the fact that there was not a second key fob for the car I purchased. Shame on me for not asking. It is a used car. But the salesperson walked hide the fact that there was not a second key fob for the car I purchased. Shame on me for not asking. It is a used car. But the salesperson walked around with an envelope that I assumed contained the other key. Only at the end when I was handed my final docs did I realized that there wasn't another key fob. Susan said that she would look into it but didn't ever follow up with me. The fob I have has a tag written by Keyes Hyundai that says "Spare" on it. I would love to have the GM contact me just so that I can explain more although I have no real expectation that anything will be done. More

I wish that Hyundai gave loaner cars. If you don't live within the mile range you have to just wait. It took a really long time, and actually I called and I was told that it was done but If you don't live within the mile range you have to just wait. It took a really long time, and actually I called and I was told that it was done but that they wanted to check with my service person. But I did not hear back. 845 am appt and got my car back at 5p. for recall computer updates. makes me wonder if this is how all service calls will be. I am told there are updates all the time. More

George was satisfactory as a sales associate and I negotiated with him. When we got to a price that was satisfactory, I went to the leasing manager and signed the paperwork. Later on, I realized tha negotiated with him. When we got to a price that was satisfactory, I went to the leasing manager and signed the paperwork. Later on, I realized that they added things like Vehicle Theft, and Road Hazard and Catalytic Converter theft. Also, after the agreed upon deposit, they required the dealer cost, license, etc which was supposed to be included in the deposit as a separate required check. That is very misleading. I had to ask later on the money factor which they never gave. More

Service tech took almost 1/2 hour to attend to me AFTER I arrived for my appointment. It used to be just a few minutes! I just came for routine service and it took 5 hours to finish! just 6 months to a y arrived for my appointment. It used to be just a few minutes! I just came for routine service and it took 5 hours to finish! just 6 months to a ye4ar ago it was around 2 hours. I was told that the service dept lost 9 mechanics. What's up with that? The service prices have gone through the roof! It costs at 3-4 ties more than it did just a year or two ago. I was told the hourly labor charge is around $235. Not so long ago it was around $100. Way too much! Same with the parts. Which begs the question why can't you staff up instead of being down by 9 guys? After 12 years of Keys servicing my car I will now seek out an independent mechanic, who will attend to me faster and at a lot less cost. More