Keyes Hyundai

Jonathan was a gem! He understood the level of care my 7 year old car needed. I wanted the service crew to fully inspect the car and do the regular maintenance required, He understood the level of care my 7 year old car needed. I wanted the service crew to fully inspect the car and do the regular maintenance required, I also asked Jonathan for the car to be THOROUGHLY checked for any additional problems that could show up in the not too distant future. That was done and a few additional items did show up. I approved all the issues to be fixed and when I drove it out of the service area, the car felt like it had been well taken care of! The entire experience was a positive one! More

Amazing service and left with an amazing new car that will be used for our newborn will be used for our newborn More

Do not come here if you are a new buyer. I came into this dealership as a first time buyer and was incentivized by the Replace Your Ride Program (RYR) as it is for low income households to g I came into this dealership as a first time buyer and was incentivized by the Replace Your Ride Program (RYR) as it is for low income households to get an electric car. At first these guys seem nice but they are here to steal your money. On October 2023, I was told by my salesman, Gary, that I would get the car for 41k instead of the MSRP of 53k. I remember this because I Was deciding between this car or a Tesla which was 41k as well, that is why I assume he gave me such a generous deal. How the numbers worked was I was suppose to get the car for 41k with my RYR program which gave me 9.5k. This totalling up to around 550 monthly based on what I was told to by my salesman. I was completely okay with this and was happy. Until the Finance Manager, Fred Amilee, comes along and shows me two total contracts. The first one shows that my monthly payment would be 656 as he put all my discounts and rebates on one line as rebates. Although different from what my salesman quote was, he said that it does not include RYR program which is generally the right cost. I signed it and was okay with it. BUT apparently, he made a "mistake." He does not tell me that mistake and gives me a second contract says that my cost instead would be 621 monthly. I reiterated to him "Is this my monthly payment without replace your ride." A normal person would say yes or no right? Instead he says "yes but replace your ride would come in later" and more long winded explanations that did not answer my questions. I asked him multiple times but he says the exact same thing. He makes no effort to understand you even with the most basic instructions. I already knew RYR would come in later so I assume he was just reminding me so I signed. I left mistakenly happy and gave me aflash drive with my contract despite me asking multiple times for a paper copy as I did not have a computer at hand. He said they don't have paper copies which is ridiculous I never seen an establishment not have paper copies. I go home right away and checked it and it was the number of the first contract (656) not the second contract (621). Apparently he made another "mistake" and gave me the wrong contract and later sent me the second contract with replace your ride instead. I was very confused and called him again asking " hey I thought RYR comes in later why is it in my contract". He said that it was for the RYR Agent so they know it has RYR. I said sure and two weeks later I got a notification that my monthly payments were 765. I was so confused so I called him everyday for a week and apparently he was out of the office for THE ENTIRE WEEK. I later had to wait and confront him and he pulled out the most condescending and kindergarten arguments. I asked him why is it that high (765) when I asked you my monthly payment without RYR is 621. He said that no this is what we discussed. I told him that my salesman said this amount, how is it not reflected anymore. He said its because he made a mistake which he did not add in the RYR on the first contract so he took out 7.5k out of the rebate discount and put down RYR as its own discount meaning instead of my 12.5k discount that I originally discussed with my salesman is now instead a 5k discount meaning I would have to pay 7500 MORE than what was promised from my salesman. I told him how that makes no sense, RYR is 9.5k when the rebate you took off was 7.5k. He said ... "people make mistakes,” “I’ve done this for a long time I know what I am doing," and “You come back confused when you told me that you understood”. CLEARLY THERE IS A MISUNDERSTANDING, that is why I came back. He did this knowing that I am low income and inexperienced. I have not paid a single monthly payment yet and I even offered to ask my salesman to help me but he said even if my salesman confirms it is wrong he would not fix it. I will never buy a car from Hyundai let alone Keyes Hyundai again. More

Very pleased with the service and the attention given. Employees all are very friendly and very helpful. Employees all are very friendly and very helpful. More

All experience so far with this dealership has been great, from initial purchase through to servicing. Would recommend. great, from initial purchase through to servicing. Would recommend. More

EVERYTHING WORKED OUT FINE AND CAR WAS READY WHEN THEY SAID IT WOULD BE. CARLOS NICE AND EXPLAINED ALL SAID IT WOULD BE. CARLOS NICE AND EXPLAINED ALL More

It was my first service and I felt like I was taken care of very well. Johnathan Enriquez was very friendly and accommodating of very well. Johnathan Enriquez was very friendly and accommodating More

I appreciate Keyes Hyundai. It starts with a phone call reminding me that I need service, book the appointment then send my Kona to John Shaw for service. John was also nice eno It starts with a phone call reminding me that I need service, book the appointment then send my Kona to John Shaw for service. John was also nice enough to mention my next service at 60,000 miles and the cost involved so that I can be prepared. More

Eddy, even though he is new to the dealership, very knowledgeable and helpful. He explained everything I asked about and made sure I was done by the time I said that I had to leave! knowledgeable and helpful. He explained everything I asked about and made sure I was done by the time I said that I had to leave! More

Jonathan is a valuable asset to your organization. Without his compassion and kindness I might have went elsewhere during the construction phase but he did a great job handling me and my car. Without his compassion and kindness I might have went elsewhere during the construction phase but he did a great job handling me and my car. More